communication failure error

We just installed the latest version of MPACT server(version 14D). On our first log into atls server we got through as expected, the next hour we properly shutdown our VMware and restarted the computer. when we restarted our VMware and re log in we get this error message. see image below(Login and error message on left side, VMware status on the right side indicating it is running)


log in details as per documentation

username: superuser

password: motorola

Can anyone help?