RFD8500 not working on iOS?

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T Txus Carrion 2 years 11 months ago
56 3 0

Hello,
We have purchased a couple of RFD8500 rfid readers.
I have downloaded the demo applications for Android and IOS. With Android everything works great, however when i try to use the IOS application, i can pair the reader on the bluetooth configuration menu of my iphone but the demo application cannot find any available reader on the system, so i cannot do anything. Shall i configure anything on the device to be able to use it on an Apple device?
Thanks
Txus Carrion.

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3 Replies

V Vedsatx Saddvv

Hello, Txus Carrion-

I am not sure if you were able to find solution regarding this question or not.
This is most likely the RFD-8500 Bluetooth discovery has timed out and not longer able to pair. This will time out after about 30 seconds.

(1) Turn the RFD8500 on and ensure Bluetooth is enabled. If not,
(2) press the Bluetooth button on the RFD8500 for one second to make it discoverable. When discoverable, the Bluetooth LED slowly flashes blue.
(3) On the Android or Apple IOS device, look for the RFD8500 in the list of available of discovered devices.
(4) Touch the RFD8500 that is associated by Serial Number to the unit you would like to pair to.
(5) During the pairing of the (2) devices, the RFD8500 Bluetooth LED will start flashing very fast. You will now need to press the trigger of the RFD8500 to allow the pairing to take effect.- You should now hear a (Beep) acknowledging that this was successful event. There now should be a steady Blue LED light on the bluetooth button.
(6) Exit the Bluetooth settings page of the mobile Device Settings screen and now run the RFID Demo Application.
(7) From the Demo Application, select Settings > Readers List and confirm the RFD8500 serial number with which you paired is now showing up and displayed.
(8) You now can check the box and allow the RFID reader to connect and read tags,

Below is link for the RFD8500 support page regarding downloads and firmware updates to the device.
-Thanks,
https://www.zebra.com/us/en/support-downloads/rfid/rfid-handhelds/rfd-8…

A Andreas Fauerbach

Hi,

I suggest to factory reset the RFD8500 and start over according to the user guide.

T Txus Carrion

Hello,

Thanks for your suggestion, unfortunately the reader cannot connect to the
ios device yet. Could it be related to the ios device? Its still running
ios9 and cannot be upgraded to ios10.

Thanks
Txus.

Txus Carrion | *EMEA *Software Team Leader |
Retail Branding and Information Solutions | Avery Dennison Europe Holding
(Deutschland) GmbH & Co. KG | Mies-van-der-Rohe Straße 6, D-80807 München,
Germany |
Mob: +49 (0) 172 2495 837
Txus.Carrion@eu.averydennison.com | www.monarch.averydennison.com
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2017-02-27 16:52 GMT+01:00 Andreas Fauerbach :

Zebra Technologies LaunchPad https://developer.zebra.com/>
RFD8500 not working on iOS?

reply from Andreas Fauerbach
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