StageNow client is unable to decode profile data

I use a TC8000 device with Android 5.1 (Lollipop) and MX 6.2 (patch 1).

I have created a "Manage Application" profile in StageNow to add the "Enterprise Home Screen" application.

I used the video lesson Zebra: MBS1016 StageNow Technical Enablement 3, Application Deployment - YouTube as template for my work, except for an already existing WLAN connection. This was previously established by another StageNow profile.

StageNow inclusive FTP-server is running on my developer system, so the TCP port 21 is open.

There is a LAN connection between the developer system and the FRITZ!BOX 3270 router, the TCP port 21 is open, too

There also is a WLAN connection between the TC8000 mobile scanner and the FRITZ!BOX 3270 router.

All devices are reachable with ping and scanable with nmap from the developer system.

If I scan the PDF417 code from the StageNow profile I always get the error dialog

Error #1

Setting Type

Batch

Original Error Message

Could not decode  profile data - Error while generating Provisioning XML

Please find attached the exported profile by the StageNow server. ("EnterpriseHomeScreen.xml")

Please find attached the log file written by the StageNow client. ("StageNowClient#2.log")

I have used a profile with MX 6.2 and 5.0, but failed in the same way.

  1. What is the reason of this problem?
  2. What do I have to change?
  3. How can I get more technical information in case of problems from StageNow client or server to solve them in future?

Thanks,

Siegfried

Justin Hwang
I am using TC20 and received

I am using TC20 and received the same error. Anyone with the answer? Please!

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Travis Epperson
This is a new error for me. 

This is a new error for me.  A profile worked yesterday and now all of the sudden gives me the same error as above.  I did just upgrade to the latest StageNow...

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Justin Hwang
I am using StageNow 3.3.1

I am using StageNow 3.3.1 which is the latest. Are you having the same error with this version?

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Travis Epperson
Yes that is the version i'm

Yes that is the version i'm using also.

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Travis Epperson
I just installed StageNow 3.2

I just installed StageNow 3.2 on another computer in imported the profile that wasn't working in 3.3.1.  It worked fine on 3.2.1.

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Justin Hwang
Perfect. I will downgrade the

Perfect. I will downgrade the StageNow and try it again. Is this a bug in the version 3.3?

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Travis Epperson
Maybe...

Maybe...

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Siegfried Moeckel
I have installed on a Windows

I have installed on a Windows 7 workstation a StageNow server version 3.3 (staging_solution_signed.3.3.1.1213.exe)

The TC8000 device has been provided with a StageNow client, build version 2.6.1.1045.

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Justin Hwang
Did it fix your issue? I am

Did it fix your issue? I am running StageNow on Windows 10 Pro.

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Siegfried Moeckel
First I have installed on a

First I have installed on a Windows 7 workstation a StageNow server version 3.2 (staging_solution_signed_3.2.exe)

This leads to a reacting StageNow client and let the TC8000 device reboot.

Therefore I checked the version history of StageNow (StageNow 3.3 - Zebra Technologies Techdocs ) and found

  • StageNow server 3.3 requires Android 7 (Nougat) or higher.
  • StageNow server 3.2 requires Android 6 (Marshmallow) or higher
  • StageNow server 3.1 requires Android 5 (Lollipop)

The TC8000 device runs Android 5.1.1 (Lollipop), so now I have installed StageNow server 3.1 (staging_solution_signed_3.1.exe) and reimported successfully the created profiles.

This leads to a reacting StageNow client and let the TC8000 device reboot.

I have to configure now the Enterprise Home Screen installation, because after the reboot the device screen is been unchanged.

After that I can surely confirm my solution.

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Travis Epperson
Zebra support has been able

Zebra support has been able to replicate this issue and is reporting it to engineering.  Looks like an issue with 3.3.  This is what they gave me to downgrade to 3.2.

1. Please go to following location and keep backup of StageNow database file .

%APPDATA% -> StageNow -> AST -> StageNow.vdb5 file .

2. Once you have a backup of database file , open your Stagenow tool on desktop .

3. Go to All Profiles

4. Please delete all the profiles which have been created with MX version 9.0 and above .

5. If there are no profiles with MX > 9.0 , you can go to Export Profiles Option

6. Export all the profiles in one location

7. Now you can go to Control Panel and Uninstall Stagenow

8. Now install StageNow 3.2 by running the .exe file . (Download from our support portal)

9. Once StageNow 3.2 is installed, please go to All Profiles again and select Import Profiles.

10. Import all the profiles from the location in step 6

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Jerome Descubes
have you an answer from that

have you an answer from that ?
same trouble here ...

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