VisibilityIQ Device Disruptions

Device Disruptions
Improve Operational Productivity

Improve operational productivity by identifying mobile computers that are experiencing frequent reboots or applications freezing. Descriptive analytics of ANRs (Application Not Responding) and related applications, provide thread states (possibly reason) to help aid development team to debug issues. Reboots can be flagged as user or system generated reboots to identify cause of reboot. Through insight reports, easily identify, investigate, fix or replace poorly performing devices to maintain productivity.

Requirements
  • Mobile device model and Android version are supported for the Mobile Computer Device Health APIs
  • Device has been enrolled and authorized for Zebra Savanna
  • Zebra Data Services (ZDS) agent is installed and activated on the device
Getting Started
  • To purchase, contact your Zebra Account Manager
  • Questions? Check the FAQ
  • Visit the Forums

 

Authentication

A Zebra Savanna application key is required for using and testing this API. See the Getting Started Guide

Device Disruptions in Action
  • Identify total device reboots, analyze trends and causes
  • Find problem applications impacting user productivity through ANRs
  • Debug problem applications to reduce ANRs

Scoped Storage with Enterprise Applications

Submitted by Darryn Campbell on
6 MIN READ

In Android 10, Google introduced Scoped Storage as a security enhancement, severely limiting an application’s ability to access world readable / writeable file locations.  Application file storage is now sandboxed with only a few documented exceptions for media content and writing outside of the app’s sandbox requires the end user’s manual confirmation.

VisibilityIQ Utilization Rightsizing

Utilization Rightsizing
Optimize Device Distribution Across Sites Based on Past Utilization

See device utilization across site locations to know which sites have the most and/or least device utilizations. Need to see a specific date range? Simply select the day, month or a custom range. This API highlights the number of In Operation devices, the number of fully utilized devices, and the maximum utilization percent of devices by site and device model.

Requirements
  • Mobile device model and Android version are supported for the Mobile Computer Device Health APIs
  • Device has been enrolled and authorized for Zebra Savanna
  • Zebra Data Services (ZDS) agent is installed and activated on the device
Getting Started
  • To purchase, contact your Zebra Account Manager
  • Questions? Check the FAQ  
  • Visit the Forums

Authentication

A Zebra Savanna application key is required for using and testing this API. See the Getting Started Guide

Utilization Rightsizing in Action
  • Identify sites lacking enough devices to provide enough device for peak times
  • Flag site with unused devices to better optimize device allocation

VisibilityIQ Storage Memory Utilization

Storage Memory Utilization
Reduce Mobile Computer Crashes

Full utilized memory is a common cause of application and device crashes. Identify average and maximum memory levels at the mobile computer or site levels.  Know the percentage of impacted devices with storage memory at capacity against active devices to make better operational decisions. Memory utilization percentage ranges:

  • Normal: less than 15% of devices impacted on the site
  • Warning: 15% - 24% of devices impacted on the site
  • Critical: 25% and above devices impacted on the site
Requirements
  • Mobile device model and Android version are supported for the Mobile Computer Device Health APIs
  • Device has been enrolled and authorized for Zebra Savanna
  • Zebra Data Services (ZDS) agent is installed and activated on the device
Getting Started
  • To purchase, contact your Zebra Account Manager
  • Questions? Check the FAQ
  • Visit the Forums

Authentication

A Zebra Savanna application key is required for using and testing this API. See the Getting Started Guide

Story Memory Utilization Insights in Action
  • Select date ranges to track sites and devices impacted by high storage memory utilization issues

VisibilityIQ Printer Alerts

Printer Alerts
Reduce Printer Issues through Alert Analysis

Identify printer issues through alerts and alert types, along with user behavior or process issues. The default threshold for alerts is 30 minutes, but users may set this to the value they prefer.

 

Printer alerts include:

  • Cutter Jammed
  • Head Cold
  • Head Element Bad
  • Head Open
  • Head Too Hot
  • Paper Out
  • Ribbon Out
  • Supply Too Hot
  • Cold start
Requirements
  • Zebra Printers are running Link-OS 4.0 or above, i.e. firmware version X.20.01Z or later
  • Zebra Printer Connector (ZPC) agent is activated on the Printers
  • Devices have been enrolled and authorized for Zebra Savanna
Getting Started
  • To purchase, contact your Zebra Account Manager
  • Questions? Check the FAQ
  • Visit the Forums

Authentication

A Zebra Savanna application key is required for using and testing this API. See the Getting Started Guide

Printer Alerts in Action
  • Identify if printers are in error states requiring action
  • Flag environmental (cold or warm) factors that may impact print quality or efficiency
  • Receive alerts if print heads require replacement
  • Detect unexpected reboots of printers

VisibilityIQ Predictive State Insights

Predictive State Insights
Take Action to Enhance Device Health and Availability

Proactively identify and address issues that before they impact your mobile computers or printers based on historical data to optimize device health and availability. Category insight reports display historical data such as issue details, actionable suggestions, number of sites and devices impacted to make better informed decisions and reduce device repairs.

 

Requirements
  • Mobile device model and Android version are supported for the Mobile Computer Device Health APIs
  • Zebra Data Services (ZDS) agent is installed and activated on the Mobile Computers
  • Zebra Printers are running Link-OS 4.0 or above, i.e. firmware version X.20.01Z or later
  • Zebra Printer Connector (ZPC) agent is activated on the Printers
  • Devices have been enrolled and authorized for Zebra Savanna
Getting Started
  • To purchase, contact your Zebra Account Manager
  • Questions? Check the FAQ
  • Visit the Forums

 

Authentication

A Zebra Savanna application key is required for using and testing this API. See the Getting Started Guide

Predictive State Insights in Action
  • Select date ranges and run insight reports based on battery severity, name, model, manufacture dates, site, utilization, and more

VisibilityIQ Physical Memory (RAM) Utilization

Physical Memory (RAM) Utilization
Reduce Operational Disruptions

Identify sites and mobile computers with high levels of RAM usage exceeding thresholds. Any device’s memory that is utilized more than 90% in a given hour is considered a high RAM event. Tolerances for impacted devices include:

  • Normal: less than 15% of devices impacted on the site
  • Warning: 15% - 24% of devices impacted on the site
  • Critical: 25% and above devices impacted on the site
Requirements
  • Mobile device model and Android version are supported for the Mobile Computer Device Health APIs
  • Device has been enrolled and authorized for Zebra Savanna
  • Zebra Data Services (ZDS) agent is installed and activated on the device
Getting Started
  • To purchase, contact your Zebra Account Manager
  • Questions? Check the FAQ
  • Visit the Forums

Authentication

A Zebra Savanna application key is required for using and testing this API. See the Getting Started Guide

Physical Memory (RAM) Utilization in Action
  • Select date ranges to track sites and devices impacted by RAM utilization issues that result in lost worker productivity
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