Not sure how your laptop is working with scanning as the is no built in scanner but, the issue with the ET1 scanning maybe related to the O/S version. 121411 is old, there have been several updates to the O/S that may resolve your issue. Is the website it is trying to hit a secure site? Try to hit it with the generic ET1 browser to make sure it is not being blocked.
Thanks for the response. On the laptop, I am manually entering the number to get the data. The program is able to get the data from the webservices. It crashes few seconds after displaying the information.
Please let me know if you can guide where to get the latest OS
The problem got fixed when I removed the gradient css from the buttons and tabs of the pages. I am not sure why RhoElements has a problem with gradient.