9060 w/ imager, glossy paper, bright light

Customer has problems reading barcodes in bright light conditions which are printed on a glossy paper. The have latest OS so I assume the bright condition fix from the old SPR is already there. They agree that glossy paper may be the reason and ask for recommendations.

Any experience and advice on paper type, contrast etc.?

Thanks,
Valery

joseph boriotti
Valery,The problem could be

Valery,
The problem could be due to poor quality bar code widths or contrast. Also, there must be a good quiet zone on each end. To validate contrast, try xeroxing the bar codes and scanning them.
- Joe B.

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Dimitri Zantidis
Hi Valery, We also

Hi Valery,

We also experienced similar complaints from a deployment we did with the biggest transportation company in Australia last year.  We had escalated customer's concerns to our engineering teams in OSP. 

However, we concluded from that exercise that the glossy paper the barcodes were printed is not considered appropriate for scanning under sunlight (or bright environments in general).  When you attempt to scan barcodes under the sun, and only when the bar code is facing the sun, there will be cases were the imager gets blind from the reflection, causing the MC-70 not being able to decode the barcode.  Ofcourse, if the device was facing the sun and the barcode had its back on the sun, scanning was ok.  Having the customer to print their barcodes on a different type of paper increased also their satisfaction in regards to the imager.

I woud also assume that any fixes of past issues in regards to scanning under direct sunlight have already been incorporated into the OS images of WM 5.0 for all of our terminals.

Regards,

Dimitri

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