WS5X00 hangs without failing over to stand by

Hello everyone,

 

We have a situation where WS5000s and WS5100s running 2.1 code get in a "hung" state due to a fatal error and have to be physically rebooted to recover. They still continue to send heartbeats so do not fail over to the redundant box. We want to find out if anyone else has ever encountered this or a similar issue.

 

If you have any information to share about this issue please email me at Asad.Rizvi@symbol.com. Kindly refrain from replying to this thread on SEVT.

 

Thanks,

Asad.