"Event Viewer" type utility for WM 5.0?

My customer has an application that keeps closing and they are not sure why since it is not a proper exit. The application is not in running programs after this event either, but we can start it back up and it will run fine again, although all scanned data needs to be scanned again.

There has not been a compelling common event for when this happens either. The software provider has also tried logging the events but nothing looks out of the ordinary.

Has anyone come accross a piece of software that will record events from the terminal on the OS level that may record why something like this would be happening.

Any help is appreciated, any any help to get this fixed so we can book this by the end of the year is appreciated more.

Thank you.

Marc Fluhrer

Anonymous (not verified)
Hello Marc, Is Dr Watson

Hello Marc,

Is Dr Watson enabled? (report errors)

If so the crash dump files (on the terminal) along with the project debug should help.
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Gene Niles
Have you checked to see if

Have you checked to see if the app is getting a WM_Hibernate message? This is something the OS will send out prior to shutting down applications whenever it is stressed for memory. Also if you can repro the failure, there are a few things you can try. If you have the source, a remote debug session seems to be in order as well.
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Marc Fluhrer
If Dr Watson is not enabled

If Dr Watson is not enabled by default on our terminals, how do I enable it. We do not get an error display when the application closes by itself.

This is an RFID MC9090-G. The application is doing a cycle and holds the tag information in memory cache. There is a point the user will do a send, and all the tag information will get sent in xml format to a server.They are scanning about 20,000 tags before the information gets sent up. All tag information is lost when the application closes.

When we look at the memory screen, we still show 18mb Total available. The program itself sits in Program Files.
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Richard Linsley-Hood
Just becasue you have '18Mb

Just becasue you have '18Mb free' does not mean you dontt have memory problems inside the application.

Please ask the application provider to confirm the following.

1). that there are no memory exception faults occuring during application usage.
2). that the appl;ication does not receive a WM_HIBERNATE message before exit.
3). that the application does not receieve a WM_CLOSE message before exit.

Please also get  a memory snapshot when the application is in use and before exit (use CeRemoteLog - copies available as required - to see the actual application memroy usage.

Richard LH
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