I tried an earlier posting on this subject…it may have been censored!!! J
The intent with this posting is to solicit honest, and unbiased, feedback from the field on the first wave of deployments of the MC759x.
I currently have two deployment engagements that have mixed results. The first is a deployment of MC7598s on the Bell Mobility EVDO network, which was not without some challenges; however, it has been successful. The second, and I will with-hold expletives on the state of the deployment, has not been stellar.
The deployment of the MC7596 has been plagued with many issues, the current show stopper being, the loss of system audio to the speaker. This has resulted in a halt to the deployment.
This deployment has encountered; issue with the Cigarette Lighter Vehicle Charger, loss of audio, intermittent audio, half duplex audio during voice call, dropped calls, modem shutting off, WiFi inadvertently turning on, time incrementing by 20 minutes/sec tick, unit reverting to system default following an application provision (clean boot scenario), incorrect DTMF regristration while in speakerphone mode, and system time reverting to default. I may have missed a few; however, the picture is painted.
Some of the minor issues have been resolved (still to confirm) with registry settings, new RIL, and some other tweaking; however, the show-stoppers; audio, and modem issues have not been resolved. At this point we are approaching CASP.
The profile of usage on this project is voice heavy, with extensive usage in speaker phone mode, and while in speakerphone mode, the background process of data collection via scanning continues.
My probe to the field is to identify similar usage profiles, and to determine if the challenges are widespread. This product, as promoted to this account, offered performance and feature enhancements above the MC70, and a viable option to the incumbent Psion/Teklogix’s promotion of the iKON.
Based on the initial experience with the MC75, the customer has already voiced (not verbatim)…”it appears that we have made the wrong choice”!!
Please respond with your usage profile, and the challenges faced. I have faith in the product, given the extensive testing during the Beta program; however, I am questioning the nature of the testing that is performed during such a program. Who would have considered testing with a pocket outlook email profile, to uncover, the Wifi radio turning on as soon as the HS data session was dropped? Not a critical issue; however, it has a detrimental affect of battery life.
Thanks in advance to all who care to respond. Let’s try to improve the profile of his product. The last thing that we need is to “put another arrow in the competition’s quiver”…”another bullet in an already loaded gun”…you get the picture!!!