4 Replies Latest reply on Aug 1, 2014 6:03 AM by Kutir Mobility

    Splash Screen Delay Issue

    Alpesh Budhia

      We are having an issue with the splash screen intermittently not disappearing(see screen shot below) on android devices. We have set in the rhoconfig.txt a 5 second delay (splash_screen='delay=5;zoom').

      So far we've had this reported on 4-5 different model(Samsung Galaxy S2, Samsung Galaxy S4 mini, Samsung Xcover 2) device running Android 4.1.2 and above.

       

      From our users this occurs most often when after a loss of network connection. E.g. user is using the app on Wi-Fi, closes the app and turns off Wi-Fi and 3G. Next day they open app and splash screen doesn't disappear. After restarting the app, the splash behaves as expected.


      I've been able to replicate after a few goes of disconnecting the Wi-fi then opening the app.

       

      I've notice in the log file when we have the issue the delay for the splash screen is set to a huge number.

       

          I 06/20/2014 10:53:56:039 00003029         SplashScreen| DELAY for SplashScreen = 1193898195

       

      Screenshot_2014-06-20-11-06-47.png