Splash Screen Delay Issue

A Alpesh Budhia 2 years 11 months ago
9 2 0

We are having an issue with the splash screen intermittently not disappearing(see screen shot below) on android devices. We have set in the rhoconfig.txt a 5 second delay (splash_screen='delay=5;zoom').
So far we've had this reported on 4-5 different model(Samsung Galaxy S2, Samsung Galaxy S4 mini, Samsung Xcover 2) device running Android 4.1.2 and above.

From our users this occurs most often when after a loss of network connection. E.g. user is using the app on Wi-Fi, closes the app and turns off Wi-Fi and 3G. Next day they open app and splash screen doesn't disappear. After restarting the app, the splash behaves as expected.

I've been able to replicate after a few goes of disconnecting the Wi-fi then opening the app.

I've notice in the log file when we have the issue the delay for the splash screen is set to a huge number.

    I 06/20/2014 10:53:56:039 00003029         SplashScreen| DELAY for SplashScreen = 1193898195

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2 Replies

A Alpesh Budhia

Anyone have any ideas on this?

K Kutir Mobility

Hi Alpesh,
Are you using latest RMS version (4.1) if not what version is it ?

Visnupriya R
Kutir Mobility

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