Reset and configure again qln420 Zebra Printer

Hi all see this video:

 

With a Java Servlet.

https://drive.google.com/open?id=0B0r6bXZX5Q7CY2NyclloMlpZeUU

if you see the impresion is done, but eject 4 labels, not know why.

 

this is other video now form C# .net same problem.

https://drive.google.com/open?id=0B0r6bXZX5Q7CcG53Z1JrUmM0V0U

 

in this other video, when i close the case, advance/eject 4 labels and not posicionate at the first of the label.

https://drive.google.com/open?id=0B0r6bXZX5Q7CWjRobHQtbFlMLVk

 

how to fix these problems?

 

and how to disable the printer sleep?

 

Much thanks.

Miguel Enriquez
this the actual pritner

this the actual pritner configuration:

i access: http://ipoftheprinter/settings ask me a password and is: 1234

View Printer Configuration

View Printer Configuration

  +10.0               DARKNESS         

  1.0 IPS             PRINT SPEED      

  +000                TEAR OFF         

  TEAR OFF            PRINT MODE       

  GAP/NOTCH           MEDIA TYPE       

  TRANSMISSIVE        SENSOR SELECT    

  400                 PRINT WIDTH      

  2030                LABEL LENGTH     

  14.0IN   354MM      MAXIMUM LENGTH   

  MAINT. OFF          EARLY WARNING    

  CONNECTED           USB COMM.        

  RS232               SERIAL COMM.     

  19200               BAUD             

  8 BITS              DATA BITS        

  NONE                PARITY           

  RTS/CTS             HOST HANDSHAKE   

  NONE                PROTOCOL         

  NORMAL MODE         COMMUNICATIONS   

  <~>  7EH            CONTROL PREFIX   

  <^>  5EH            FORMAT PREFIX    

  <,>  2CH            DELIMITER CHAR   

  ZPL II              ZPL MODE         

  NO MOTION           MEDIA POWER UP   

  FEED                HEAD CLOSE       

  DEFAULT             BACKFEED         

  +000                LABEL TOP        

  +0000               LEFT POSITION    

  DISABLED            REPRINT MODE     

  020                 WEB SENSOR       

  024                 MEDIA SENSOR     

  255                 TAKE LABEL       

  027                 MARK SENSOR      

  027                 MARK MED SENSOR  

  255                 TRANS GAIN       

  000                 TRANS BASE       

  100                 TRANS LED        

  197                 MARK GAIN        

  100                 MARK LED         

   832 8/MM FULL      RESOLUTION       

  2.0                 LINK-OS VERSION  

  V68.19.7Z <-        FIRMWARE         

  1.3                 XML SCHEMA       

  6.5.0 3.42          HARDWARE ID      

  8192k............R: RAM              

  65536k...........E: ONBOARD FLASH    

  FW VERSION          IDLE DISPLAY     

  09/18/15            RTC DATE         

  22:09               RTC TIME         

  DISABLED            ZBI              

  2.1                 ZBI VERSION      

  READY               ZBI STATUS       

  971 LABELS          NONRESET CNTR    

  971 LABELS          RESET CNTR1      

  971 LABELS          RESET CNTR2      

  6,474 IN            NONRESET CNTR    

  6,474 IN            RESET CNTR1      

  6,474 IN            RESET CNTR2      

  16,445 CM           NONRESET CNTR    

  16,445 CM           RESET CNTR1      

  16,445 CM           RESET CNTR2

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