What hardware and software versions do you have? If it is a prototype unit, it will have a sticker on it somewhere that says something like EVT 3.5. If it is older than 3.5, you will want to get a newer device. If it is a production unit, it will not have a sticker. You can check the OS version by navigating through the settings screens (start with the equalize icon on bottom right of the home screen). You should be running OS version 02.01.28 or higher. The last section, 28, is the significant number. 28 is the newest as of today. OS 28 is posted here. You will need to hit the "request download" link.
thanks for your answer.
This are the actual versions of my device:
OS version: 01.01.27
RhoElements version: 18.104.22.168
App folder version: 22.214.171.124
SB1 Shell version: 2.6.3
I'll upgrade the sw version and get back to you.
Thanks for your time,
Message was edited by: Andrea Persico
on the download page I read:
This software has been approved for use with the following devices:
Can I upgrade my device? If I turn off the device I can read Model SB1... Just to be sure: it is the only one that I have...
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Yes, you can load OS 28 on that device.
unfortunately the link you provide me does not produce any effect: I've requested the download 3 times from last friday. I get no answer from nobody.
This morning, the system is refusing the connection...
Are there any chances to get this device working in timely fashion?
I have uploaded a upgrade barcode onto the site. Please use the rapid deployment tool and connect the device to the internet to download the update
thank you for your answer.
I've updated the SB1 to the new sw version and I'm checking the device.
Thanks for your time and efforts.