1 Reply Latest reply on Jun 28, 2018 6:53 AM by Darryn Campbell

    [Urgent] TC8000 Support Request: Unable to configure Default Launcher App

    Aashrey Sharma

      I'm from the IBM MaaS360 Android Dev team. We are facing a critical issue with a Zebra TC8000 device being used by one of our customers in the field. The customer is trying to silently configure MaaS360 Kiosk but the configuration is failing. After initial diagnosis we have determined that the errors are being thrown by the MX Framework. Hence, we require urgent assistance in debugging this issue so that we can resolve the customer complaint swiftly.

       

      Issue description: Zebra Device enters Kiosk mode and, if they exit and try to go back to Kiosk mode it fails.

       

      This roughly translates to the following steps taken by the user
      1. Set MaaS360 Kiosk as the launcher app.
      2. Unset MaaS360 Kiosk as the launcher app.
      3. Set MaaS360 Kiosk as the launcher app again and observe that it fails.
      4. After this, both setting and unsetting MaaS360 Kiosk as the launcher app fails.

       

      Device Details
      Device Name: svc-sapwarehouse-cvo-TC8000
      Make/Model: Zebra Technologies / TC8000
      App Version: 6.10
      MX Version: 6.2.1.0
      OS Version: Android 5.1.1 (02-10-02-LG-00-A)

       

      MX API Used: SetDefaultLauncher

       

      The XML passed to the above API is attached.

       

      We get the following errors

      TLC Errors: 1

      Charc: 1

      Failure Parms: {}

      Formatter out xml:

      <wap-provisioningdoc>

           <characteristic-error type="AppMgr" version="5.1" desc="null">

                <parm name="Action" value="SetDefaultLauncher"/>

                <parm name="Package" value="com.fiberlink.maas360.android.launcher"/>

           </characteristic-error>

      </wap-provisioningdoc>

       

      TLC Errors: 1

      Charc: 1

      Failure Parms: {Action=failed to set the default launcher}

      Formatter out xml:

      <wap-provisioningdoc>

           <characteristic-error type="AppMgr" version="5.1" desc="exception">

                <parm-error name="Action" value="SetDefaultLauncher" desc="failed to set the default launcher"/>

                <parm name="Package" value="com.fiberlink.maas360.android.launcher"/>

           </characteristic-error>

      </wap-provisioningdoc>

       

      Quick correspondence/resolution on this issue would be greatly appreciated.