4 Replies Latest reply on Apr 3, 2014 7:48 AM by Graham Bird

    Application Error on safeGetInstance

    Graham Bird

      We are getting reports from customers that their application is "kicking them out".

      It is possible that what they are actually experiencing is the application crashing and restarting which would take them back to the login page (but is not a kickout).

      On reviewing the logs for various instances of this issue, the following error is consistently visible:


      E 03/31/2014 15:05:17:942 00000e64    WebView| RhodesActivity.sInstance == null

      java.lang.NullPointerException: RhodesActivity.sInstance == null

          at com.rhomobile.rhodes.RhodesActivity.safeGetInstance(RhodesActivity.java:418)

          at com.rhomobile.rhodes.WebView.activeTab(WebView.java:241)

          at dalvik.system.NativeStart.run(Native Method)


      From looking on GitHub, I can see that the sInstance object that has caused the error is created during the onCreate method and is only set to null during the onDestroy method.



      I cannot find any references to anyone else experiencing this issue and would appreciate any insight that could be offered as to how we might fix this.


      Kind Regards,

      Graham Bird.

        • Re: Application Error on safeGetInstance
          Kutir Mobility

          Hi Graham,

          This issue needs help from Motorola. We will raise this issue with them to get an answer.


          Visnupriya R

          Kutir Mobility

          • Re: Application Error on safeGetInstance
            Graham Bird

            Further information regarding the issue reported:

            The error occurs if the other applications are running in the foreground for a period of time.


            The above error is not always logged when the application is terminated in this manner but it would seem that the issue is that the RhoMobile application is being closed by the Android device due to inactivity or to recover resources. I had recently posted a question regarding this issue as it came to light that this may be occurring.


            How should we handle application close events on Android?


            Kind regards,

            Graham Bird.

            • Re: Application Error on safeGetInstance
              Graham Bird

              To try and investigate this problem, we started up the Rho application and then switched to several other applications in turn to force the Rho application to be destroyed underneath.

              We put some debugging logging onto the various Rho::RhoApplication events to monitor the activation/deactivation, creation/destruction events.


              In the logs on the device we can see that the following was happening:

              15:15:42.356 on_ui_destroyed called

              15:15:43.849 on_deactivate_app called

              15:16:23.045 RhodesAppJNI| nativeNotify

              15:16:23.055 RhodesApp| enter notifyReceiver

              15:16:23.056 RhodesApp| calling onNetworkStatusChanged

              15:16:23.421 initialize called

              15:16:23.480 bind keycapture called

              15:16:23.486 WebView| RhodesActivity.sInstance == null java.lang.NullPointerException

              15:16:23.494 initialize complete

              15:22:53.020 on_ui_created called

              15:22:53.071 on_activate_app called


              This tells us that the issue was that the following step (we are using it to block the back button) was causing the error in the initialize method:

              Rho::KeyCapture.captureKey(false, "4", '/app/Settings/keyCallback');


              What concerns me more is that the initialize method seems to have been called at the point where the application was destroyed (15:16) rather than when we reactivated the application (15:22). This may or may not be intended behaviour, but the lack of UI at 15:16 is why the captureKey had nothing to bind to.


              If the initialize method is called as soon as the application is destroyed (presumably to immediately restart some of its elements) then is there any way to use this to restore the session to its previous state?


              Kind regards,

              Graham Bird.