Browser Print App Crashing

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A Andrew Webber 1 year 1 month ago
324 5 1

I have an angular app that uses browser print to print labels from a URL. This process works great, but randomly we will experience the browser print windows application crashing/closing which causes disruptions in our printing flow.

Does anyone have experience with this? So far I have not been able to capture a useful error log either, due it the random nature of the crash.

If anyone has any suggestions on where I can find error logs for the browser print windows application, that would be useful as well.

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5 Replies

S Steven Si

There is a log file for the Browser Print on Windows. It's in the AppData/Local/Zebra/BrowserPrinter folder as shown in the screenshot below:

A Andrew Webber

It appears the error is always the following:

java.io.IOException: Error writing to port, connection closed
    at com.zebra.ds.webdriver.desktop.a.a.j.write(Unknown Source)
    at com.zebra.ds.webdriver.core.driver.c.a(Unknown Source)
    at com.zebra.ds.webdriver.core.driver.f.a(Unknown Source)
    at com.zebra.ds.webdriver.core.driver.m.a(Unknown Source)
    at com.zebra.ds.webdriver.core.driver.k.a(Unknown Source)
    at org.b.a.a.e.a(Unknown Source)
    at org.b.a.a.d.b(Unknown Source)
    at org.b.a.a.b.a(Unknown Source)
    at org.b.a.a.a.run(Unknown Source)
    at java.lang.Thread.run(Thread.java:750)
597406553 NanoHttpd Request Processor (#57) ERROR c.z.d.w.c.d.r.ResponseFactory - Creating error response for Error: Error writing to port, connection closed

S Steven Si

The log doesn't show the cause of the crash/closing of the Browser Print. Not sure if the log file will catch anything related to the crash/closing. You can stop the Browser Print, delete the log file and restart the Browser Print. Then check the log file right after the crash/closing of the Browser Print. Are you on the latest version of the Browser Print for Windows? If not, please download and install the latest version of the Browser Print. Btw, what's the Windows version (10, or 11)?

B Brendal Teixeira

I'm having the same issue in 2 windows machines. In one of them it's happening very often. The application stops printing the tags and when you check, the zebra app is not running anymore. After starting again the Zebra Browser Print app, it starts printing tags again for some time.

I already tried reinstaling Broswer Print For Windows, didn't work.

Plus in both computers I'not finding this log.txt file mentioned above.

 

 

A Antoine Balaresque

Hi, I am having the same issue. Any idea what the root issue is?

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