VisibilityIQ™ APIs
Get Detailed Status Information on Your Mobile Device Fleet

Device Health overview

 

To improve operations, facility managers need to understand complex information about their mobile devices, but this information is often hidden in separate places. Zebra VisibilityIQ™ APIs empower users with three key business sets of information:

  • Knowing what assets you have
  • Knowing where your assets are
  • Knowing your assets’ health

Zebra VisibilityIQ APIs expose volumes of detailed information related to device health, availability, utilization, and support. Powered by Zebra Savanna software, we conduct detailed analytics on this data to direct the customer’s best next action, ensuring your workers are available to focus on their most impactful tasks.  

Zebra consolidates your support/repair data and collects more than 250 machine-level data points across software, battery, and devices and distills this down into actionable insights.


Getting Started
  • View VisibilityIQ OneCare, Foresight, and API features Features At A Glance
  • Learn more about VisibilityIQ OneCare and Foresight
  • The VisibilityIQ APIs can be purchased in a comprehensive package that includes both the Value-Add APIs and Aggregated APIs or the Aggregated APIs can be purchased separately. Additionally the APIs can be purchased in conjunction with VisibilityIQ Foresight.
  • To purchase, contact your Zebra Account Manager.
  • Questions? Check the FAQ.
  • Visit the Forums.
Requirements

 

Authentication

A Zebra Savanna application key is required for using and testing this API. See the Getting Started Guide

VisibiltyIQ In Action

Leveraging Zebra VisibilityIQ APIs, users can derive granular insights regarding device health, availability, utilization, and support.

  • Device health: Identify a battery is nearing end of useful life or trigger maintenance.  Offer insights into device usage and software applications errors to facilitate troubleshooting.
  • Availability: Provide visibility into device fleet size and location to prevent loss and shrinkage.
  • Utilization: Understand how and when applications are being used, up to date and secure.
  • Support: Obtain the latest status on your support tickets and repairs.

Supertile API List

Track and compare total minutes used by each application and version.

Manage and identify mobile computers and printers with abnormally high battery discharge rates.

Manage and monitor mobile computer and printer battery levels.

 

Discover battery, charger, or business process issues based on number of times batteries are changed in devices.

Report information related to technical and non-technical cases from the point they were opened, until the time they were closed.

Highlight operating at or below 30% charge as an indicator of battery related issues.

Compare individual device and total device population metrics to detect outlier performance in several key data elements. 

*NEW*
Identify devices with frequent reboots or applications that freeze.

Provide information on all service contracts regardless of expiration date, including serial number details per contract.

Categorize devices into Utilized, Un-Utilized and Out-of-Contact.

Stay current with Android security updates by tracking device security and Android Operating System updates.

Identify dates when devices are first seen and first used for new device roll-outs and devices returning from repair.

Provide a view to devices that have gone out of contact from the system to help pin-point Lost-Stolen. 

Identify sites and mobile computers with high levels of RAM usage exceeding thresholds.

Proactively identify and address issues that before they impact your mobile computers or printers based on historical data to optimize device health and availability.

*UPDATED*
Identify printer issues through alerts, along with user behavior or process issues.

*NEW*
Monitor printer utilization to understand what printers are under or over utilized.

Track repair logistics for all RMAs as they move through the repair process.

Track the scans from your Zebra Android mobile computer to troubleshoot and learn root cause of issues.

Provide Smart Battery inventory, health status and predicted remaining useful life of batteries. Allow user to create a report for battery replenishment based on battery remaining useful life.

Identify average and maximum memory levels at the mobile computer or site levels.

See an inventory view and device state of both Zebra mobile computers and Zebra DNA printers.

See device utilization across site locations to know which sites have the most and/or least device utilizations

Identify site areas and access points with poor signal strength.

SuperTile View 2

Retrieve ANR data by individual device, device models or all devices to simplify troubleshooting and assist with debugging. Data also can identify ANR patterns.

Access usage data for applications running on individual Zebra® mobile computers to gauge the impact on productivity and optimize application usage and investments.

Provide access to all charging or discharging battery events on individual Zebra mobile computers over the past 24 hours. Also, identify battery usage patterns, debug batteries and detect battery-draining applications.

Pull battery level, voltage, capacity and other status level data from the previous 24 hours. Leverage the data to debug batteries, detect charging issues and analyze drain patterns.

Reveal an individual Zebra mobile computer's basic information such as model, SDK version and serial number—valuable data for repair profiles. Provide a view of entire fleet information as well.

Provide quantity and time stamp of manual or system-initiated reboots of a mobile computer. Also, determine repair needs based on device crashes.

Retrieve historical range-based, aggregated or last-known record data outlining device utilization based on the time the display was turned on. Determine the productivity impact of devices and optimize their use.

Provide access to information on all installed applications including application names, packages, date installed and version numbers. Also aid compliance with device use policies.