Cannot add a device to My Devices area

Cannot add a device to My Devices area // Expert user has replied. D Drew Saucier 2 years 5 months ago 52 2 0 I am having trouble adding a device through the developer portal. I have followed all the steps. Below are my logs when I send ! U1 getvar "weblink" to my network printer. weblink. weblink.enable : on weblink.printer_reset_required : no weblink.restore_defaults weblink.logging. weblink.logging.entries : [01-17-2020 00:00:36.665][Info][00001002][Weblink] Starting Weblink for Connection 1 [01-17-2020 00:00:36.912][Info][00001006][conn1.1] Waiting for an IP (Main Connection) ... [01-17-2020 00:00:36.916][Info][00001008][conn1.test] Waiting for an IP (Test Connection) ... [01-17-2020 00:00:45.132][Info][00001007][conn1.1] Obtained an IP (Main Connection). [01-17-2020 00:00:45.139][Info][00001013][conn1.1] Attempting connection to https://savanna-device.zpc.zebra.com/weblink/connect?r=myTenant [01-17-2020 00:00:45.191][Info][00010044][conn1.1] Printer Cert #01 v3 Subject: C=US; ST=Illinois; O=Zebra Technologies; CN=LO6 [01-17-2020 00:00:45.194][Info][00010047][conn1.1] certificate start date: Nov 14 09:56:05 2018 GMT [01-17-2020 00:00:45.197][Info][00010048][conn1.1] certificate expire date: Nov 11 09:56:05 2028 GMT [01-17-2020 00:00:45.199][Info][00010045][conn1.1] certificate serial number: 00 [01-17-2020 00:00:45.203][Info][00010046][conn1.1] certificate fingerprint: E9:32:D3:48:F7:E5:DF:42:AB:6A:F1:1B:47:62:FD:D9:9E:8A:41:A6 [01-17-2020 00:00:45.490][Info][00010049][conn1.1] CA Cert #01 v3 Subject: C=US; ST=Illinois; O=Zebra Technologies; CN=Zebra Root [01-17-2020 00:00:45.493][Info][0001004C][conn1.1] certificate start date: Jun 27 12:28:53 2016 GMT [01-17-2020 00:00:45.496][Info][0001004D][conn1.1] certificate expire date: Jun 7 12:28:53 2096 GMT [01-17-2020 00:00:45.499][Info][0001004A][conn1.1] certificate serial number: A5:02:88:D3:69:09:24:67 [01-17-2020 00:00:45.501][Info][0001004B][conn1.1] certificate fingerprint: B2:F7:5C:AD:F0:20:1F:78:C9:B8:90:A7:7A:73:48:71:3E:77:B5:27 [01-17-2020 00:00:45.504][Info][00010049][conn1.1] CA Cert #02 v3 Subject: C=US; ST=Illinois; O=Zebra Technologies; CN=AIT [01-17-2020 00:00:45.507][Info][0001004C][conn1.1] certificate start date: Jun 27 12:42:04 2016 GMT [01-17-2020 00:00:45.510][Info][0001004D][conn1.1] certificate expire date: Jun 17 12:42:04 2056 GMT [01-17-2020 00:00:45.513][Info][0001004A][conn1.1] certificate serial number: A5:02:88:D3:69:09:24:68 [01-17-2020 00:00:45.516][Info][0001004B][conn1.1] certificate fingerprint: 5E:36:8E:61:2A:7A:E2:28:93:F3:5E:EA:78:12:D2:B1:FC:38:07:E4 [01-17-2020 00:00:45.519][Info][00010049][conn1.1] CA Cert #03 v3 Subject: C=US; ST=Illinois; O=Zebra Technologies; CN=Weblink [01-17-2020 00:00:45.521][Info][0001004C][conn1.1] certificate start date: Jun 27 13:24:15 2016 GMT [01-17-2020 00:00:45.524][Info][0001004D][conn1.1] certificate expire date: Jun 22 13:24:15 2036 GMT [01-17-2020 00:00:45.527][Info][0001004A][conn1.1] certificate serial number: A5:02:88:D3:69:09:24:6E [01-17-2020 00:00:45.529][Info][0001004B][conn1.1] certificate fingerprint: 74:D6:B0:C4:16:D5:B9:A8:45:94:DC:AC:F2:67:0A:9F:B7:FF:3A:4C [01-17-2020 00:00:45.532][Info][00010049][conn1.1] CA Cert #04 v3 Subject: CN=zebradevice1 [01-17-2020 00:00:45.535][Info][0001004C][conn1.1] certificate start date: Dec 12 16:42:57 2012 GMT [01-17-2020 00:00:45.538][Info][0001004D][conn1.1] certificate expire date: Dec 7 15:23:06 2037 GMT [01-17-2020 00:00:45.540][Info][0001004A][conn1.1] certificate serial number: 73:00:00:00:0C:46:C6:F3:F9:E0:FD:CE:17:00:00:00:00:00:0C [01-17-2020 00:00:45.543][Info][0001004B][conn1.1] certificate fingerprint: DA:E7:6D:6E:77:38:E9:30:64:72:7E:7F:19:B2:D2:EA:21:BA:6E:7B [01-17-2020 00:00:45.546][Info][00010049][conn1.1] CA Cert #05 v3 Subject: CN=zebradevice [01-17-2020 00:00:45.549][Info][0001004C][conn1.1] certificate start date: Dec 7 15:13:06 2012 GMT [01-17-2020 00:00:45.551][Info][0001004D][conn1.1] certificate expire date: Dec 7 15:23:06 2037 GMT [01-17-2020 00:00:45.554][Info][0001004A][conn1.1] certificate serial number: 55:12:24:B6:F8:43:77:97:4B:D2:BC:C9:B3:D3:3F:E5 [01-17-2020 00:00:45.557][Info][0001004B][conn1.1] certificate fingerprint: F4:9C:0D:61:F9:88:86:A7:CA:2D:40:18:F0:61:AD:40:69:F1:FA:A9 [01-17-2020 00:00:45.624][Info][0001003E][conn1.1] Connected to savanna-device.zpc.zebra.com (35.202.104.16) port 443 (#0) [01-17-2020 00:00:45.629][Info][00010014][conn1.1] Using TLSv1 [01-17-2020 00:00:45.940][Info][00010018][conn1.1] Successfully set certificate verify locations [01-17-2020 00:00:45.952][Info][80020016][conn1.1] SSLv3, TLS header, Certificate Status [01-17-2020 00:00:45.958][Info][80020001][conn1.1] SSLv3, TLS handshake, Client hello [01-17-2020 00:00:45.992][Info][80020002][conn1.1] SSLv3, TLS handshake, Server hello [01-17-2020 00:00:46.000][Info][00000920][Weblink] Starting AVS Connection [01-17-2020 00:00:46.006][Info][8002000B][conn1.1] SSLv3, TLS handshake, Certificate [01-17-2020 00:00:46.009][Info][00001006][conn99.2] Waiting for an IP (Main Connection) ... [01-17-2020 00:00:46.346][Info][8002022A][conn1.1] SSLv3, TLS alert, bad certificate [01-17-2020 00:00:46.350][Error][82090086][conn1.1] SSL certificate problem: certificate is not yet valid [01-17-2020 00:00:46.353][Info][00010039][conn1.1] Closing connection 0 [01-17-2020 00:00:46.356][Info][80020100][conn1.1] SSLv3, TLS alert, close notify [01-17-2020 00:00:46.364][Error][800C0000][conn1.1] Failed to connect (SP = 0, CU = 0, UW = 0, AC = 0, PC = 0) [01-17-2020 00:00:46.371][Error][00001011][conn1.1] Failed to connect to https://savanna-device.zpc.zebra.com/weblink/connect?r=myTenant so trying http://www.zebra.com/apps/linktest [01-17-2020 00:00:46.374][Info][00001013][conn1.1] Attempting connection to http://www.zebra.com/apps/linktest [01-17-2020 00:00:46.434][Info][0001003E][conn1.1] Connected to www.zebra.com (104.95.220.27) port 80 (#0) [01-17-2020 00:00:46.458][Info][00001012][conn1.1] HTTP/1.1 301 Moved Permanently [01-17-2020 00:00:46.492][Info][0001003E][conn1.1] Connected to www.zebra.com (104.95.220.27) port 443 (#1) [01-17-2020 00:00:46.494][Info][00010014][conn1.1] Using TLSv1 [01-17-2020 00:00:46.505][Info][0000100F][conn1.1] Waiting 97 seconds before retrying connection to https://savanna-device.zpc.zebra.com/weblink/connect?r=myTenant [01-17-2020 00:00:48.347][Info][00001007][conn99.2] Obtained an IP (Main Connection). [01-17-2020 00:00:48.349][Info][0000100F][conn99.2] Waiting 132 seconds before retrying connection to https://avs.zpc.zebra.com:443/zcore/connect/ [01-17-2020 00:00:48.921][Info][00001009][conn1.test] Obtained an IP (Test Connection). weblink.logging.max_entries : 500 , Choices: 0-10000 weblink.logging.clear weblink.ip. weblink.ip.conn1. weblink.ip.conn1.location : https://savanna-device.zpc.zebra.com/weblink/connect?r=myTenant weblink.ip.conn1.retry_interval : 10 , Choices: 1-600 weblink.ip.conn1.proxy : weblink.ip.conn1.maximum_simultaneous_connections : 10 , Choices: 1-100 weblink.ip.conn1.authentication. weblink.ip.conn1.authentication.add weblink.ip.conn1.authentication.remove weblink.ip.conn1.authentication.entries : weblink.ip.conn1.test. weblink.ip.conn1.test.location : http://www.zebra.com/apps/linktest weblink.ip.conn1.test.test_on : both , Choices: off,failure,interval,both weblink.ip.conn1.test.retry_interval : 900 , Choices: 1-1800 weblink.ip.conn1.num_connections : 0 weblink.ip.conn1.retry_interval_random_max : 120 , Choices: 0-600 weblink.ip.conn2. weblink.ip.conn2.location : weblink.ip.conn2.retry_interval : 10 , Choices: 1-600 weblink.ip.conn2.proxy : weblink.ip.conn2.maximum_simultaneous_connections : 10 , Choices: 1-100 weblink.ip.conn2.authentication. weblink.ip.conn2.authentication.add weblink.ip.conn2.authentication.remove weblink.ip.conn2.authentication.entries : weblink.ip.conn2.test. weblink.ip.conn2.test.location : http://www.zebra.com/apps/linktest weblink.ip.conn2.test.test_on : failure , Choices: off,failure,interval,both weblink.ip.conn2.test.retry_interval : 900 , Choices: 1-1800 weblink.ip.conn2.num_connections : 0 weblink.ip.conn2.retry_interval_random_max : 120 , Choices: 0-600 weblink.cloud_connect. weblink.cloud_connect.enable : on , Choices: on,off weblink.cloud_connect.connect weblink.cloud_connect.status : NOT ACTIVE weblink.cloud_connect.connection_key : 0000000000 weblink.cloud_connect.configuration_key : 0000000000 weblink.cloud_connect.configuration_confirmation : none , Choices: none,accept,reject,complete weblink.zebra_connector. weblink.zebra_connector.version : 0.11 weblink.zebra_connector.enable : on , Choices: on,off weblink.zebra_connector.proxy : weblink.zebra_connector.authentication. weblink.zebra_connector.authentication.add weblink.zebra_connector.authentication.remove weblink.zebra_connector.authentication.entries :

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2 Replies

S Steven Si 2 years 5 months ago

The RTC clock on the printer is out dated and falls outside the validity of the certificate. You need to change the clock to the current time. Currently, the clock is pointing to 2 years back - [01-17-2020 00:00:46.000]

D Drew Saucier 2 years 5 months ago

Changing the RTC clock fixed my issue. Thank you