Hello,

we are using:

• Enterprise Browser: 3.7.1.7
• Android: 13
• Model: TC22

We developped a Warehouse Management application as a React-Ionic-Typescript SPA. We run the application in EnterpriseBrowser with EnterpriseKeyboard. That is the only part of the EB API we are using. We primarily chose EB for management options through StageNow and stability.

An important customer (among others) has been using this application since May 2024 without any issues. 

Starting in December 2024, they (and no others as far as we know) experience the following issue: Enterprise Browser suddenly crashes. When tapping EB from "Recent Apps", the application restarts and the user has to identify in our application again and restart what he was doing. We cannot identify any breaking changes we could have done to our code, and the devices do not update their android version or EB version automatically (and we have not done it manually either).

I also activated Trace logging on EB but, as far as I can see, the logging does not give me any more information as to why EB crashes. The logging just suddenly stops at the moment of crash. Checked this multiple times already. I have included last part of the most recent crash log I have. 

Does anybody have any hints as to how to discover de source of this problem. Is there any crash log that can be activated that could tell me more? Is this a known issue? 

Also, the memory logging always looks something like this (even at startup of our application, before logging in) while in developer tools on the android devices, the device shows 2.5GB available, so I don't know what to make of this. Could this be the actual problem?

LogMemory|  MEMORY| Stats: Load =98%  TotalPhy = 5560896 KB  FreePhy= 85192 KB  Total Internal Memory = 32212424 KB Total External Memory = 32212424 KB

Kind Regards

Rob