How do I recover from forgotten admin password on FX9500?

I tried to hold the "reset" button found on reader's back for 10 seconds, it did switch to "factory" profile, but not resetting admin's password to default!

 

Thanks in advance,
Abd

Bruce Crawford
Try going to this url: http:/

Try going to this url: http://fx9500xxxxxx(x:the last 6 digits of mac) to access default web browser and see if you can get into the reader that way.

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Abdul Wadood Halimeh
Thank you Bruce for the quick

Thank you Bruce for the quick response.
Yes, I can access the reader via its web interface, but as a "guest" user that doesn't have much to do there (say configuring antennas for example).
Shouldn't there be a way to recover against "forgot password" cases just as in routers?

Thanks,
Abd

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Bruce Crawford
Try logging in as "admin"

Try logging in as "admin" with "change" as the password.

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Abdul Wadood Halimeh
Hello Bruce.Actually, I tried

Hello Bruce.
Actually, I tried accessing the reader using the default login/password (admin:change), but with no success.

I had already changed this password while following steps in Chapter 3 of the user guide:

https://atgsupportcentral.motorolasolutions.com/content/emb/docs/manuals/15090006a.pdf

and it happened that I forgot my new entered password after a while. So resetting the reader doesn't return the default "admin:change".

Regards,
Abd

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Bruce Crawford
If the password is not

If the password is not working, you will need to connect serially to the Fx9500 device and follow the instructions below…

You will need a DB9, female to male, serial cable…

Pic 0 DBcable.png

Steps…

1)    Connect FX9500 to power

2)    Connect ethernet cable from FX9500 to network (hub, router, etc)

3)    Connect serial cable (pic above) from FX9500 to PC

4)    On PC, open HyperTerminal (or Putty … http://www.putty.org/ )

            a. Start > Programs > Accessories > Connections > HyperTerminal

5)    Name your connection whatever you wish; click “OK”


Pic 5.png


6)    Under “Connect using”, select “COM1”; click “OK”

Pic 6.png

7)    On the “Properties” window, set the following values; click “Apply”, then “OK”

            a. Bits per second: 115200

            b. Data bits: 8

            c. Parity: None

            d. Stop Bits: 1

            e. Flow Control: Hardware


Pic 7.png

8)    In the next window, type in “reader.login( login=factory, pwd=HERCf95*..)” ; this will log in to the reader

            a. See screenshot below; do not include quotes

Pic 8.png

9)    Now that we’re logged in, type in “reader.set_pwd(admin, blah, change)”

            a. This will change the admin password to “change”

            b. “blah” is a placeholder variable.  Do no omit this.

Pic 9.png

10) The “admin” account should now be set to “change”

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Abdul Wadood Halimeh
Thank you!Regards,Abd

Thank you!

Regards,
Abd

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