Scanner not available on TC22 (Android 13) when using a user profile

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E Etienne LESUEUR 3 weeks 1 day ago
23 1 0

When I switch to a user profile on a TC22 (Android 13 Built 13-12-08.00-TG-U00-STD-ATH-04), the scan function is unavailable.

When I start DataWedge, a message "Plugin not ready" appear on some sections such as Input BarCode.

I think it's a missing permission but I didn't find the right one.

It works well without more permission on TC21 (Android 11) ;)

Thank you for help.

Etienne.

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1 Replies

I Ian Hatton

There were some changes made to Datawedge in A13 in order to support Work  profile (since this is the profile which would normally require scanning via Datawedge) which are summarised here: https://techdocs.zebra.com/datawedge/latest/guide/programmers-guides/work-profile/

It could be that you are seeing the issue detailed at the end of this doc i.e.

Personal Profile Behavior

After enabling DataWedge and the scanning framework in the Work Profile, DataWedge remains visible in the personal profile but will not be functional. This is due to the fact that DataWedge can operate in only one profile at a time. For DataWedge to function in the personal profile, a factory reset is required.

Note: If DataWedge was in use in the personal profile just before it is enabled in the Work Profile, it will automatically shut down in the personal profile. This occurs because DataWedge becomes inoperative in the personal profile after being enabled in the Work Profile.

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