Unable to enroll printer at savanna-device.zpc.zebra.com

Unable to enroll printer at savanna-device.zpc.zebra.com // Expert user has replied. J Joseph Reynols 2 years 9 months ago 82 2 0 I am having an issue enrolling my zebra printer with savanna-device.zpc.zebra.com in order to print from the cloud. I've followed the instructions here https://developer.zebra.com/docs/printer-setup-sendfiletoprinter in order to use the SendFileToPrinter API. My printer is connected to the internet and I'm able to send the enrollment string to the printer, but the printer is not being enrolled and is still not showing up under "my devices". Below is the weblink.logging entries I get from the printer after attempting to enroll the printer. I am using my actual tennantid in the enrollment string, but i have replaced it with "xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx" in the log results below. --------------------------------------------------------------------- weblink. weblink.enable : on weblink.printer_reset_required : no weblink.restore_defaults weblink.logging. weblink.logging.entries : [02-11-2022 14:30:45.320][Error][0001003C][conn1.1] Could not resolve host 'www.zebra.com' [02-11-2022 14:30:45.320][Info][00010039][conn1.1] Closing connection 0 [02-11-2022 14:30:45.321][Info][0000100F][conn1.1] Waiting 12 seconds before retrying connection to https://savanna-device.zpc.zebra.com/weblink/connect?r=xxxxxxxxxxxxxxxx… [02-11-2022 14:30:57.322][Info][00001013][conn1.1] Attempting connection to https://savanna-device.zpc.zebra.com/weblink/connect?r=xxxxxxxxxxxxxxxx… [02-11-2022 14:30:57.343][Info][00010044][conn1.1] Printer Cert #01 v3 Subject: C=US; ST=Illinois; O=Zebra Technologies; CN=LO6 [02-11-2022 14:30:57.343][Info][00010047][conn1.1] certificate start date: Nov 14 09:56:05 2018 GMT [02-11-2022 14:30:57.344][Info][00010048][conn1.1] certificate expire date: Nov 11 09:56:05 2028 GMT [02-11-2022 14:30:57.344][Info][00010045][conn1.1] certificate serial number: 00 [02-11-2022 14:30:57.345][Info][00010046][conn1.1] certificate fingerprint: E9:32:D3:48:F7:E5:DF:42:AB:6A:F1:1B:47:62:FD:D9:9E:8A:41:A6 [02-11-2022 14:30:57.482][Info][00010049][conn1.1] CA Cert #01 v3 Subject: C=US; ST=Illinois; O=Zebra Technologies; CN=Zebra Root [02-11-2022 14:30:57.483][Info][0001004C][conn1.1] certificate start date: Jun 27 12:28:53 2016 GMT [02-11-2022 14:30:57.483][Info][0001004D][conn1.1] certificate expire date: Jun 7 12:28:53 2096 GMT [02-11-2022 14:30:57.483][Info][0001004A][conn1.1] certificate serial number: A5:02:88:D3:69:09:24:67 [02-11-2022 14:30:57.484][Info][0001004B][conn1.1] certificate fingerprint: B2:F7:5C:AD:F0:20:1F:78:C9:B8:90:A7:7A:73:48:71:3E:77:B5:27 [02-11-2022 14:30:57.484][Info][00010049][conn1.1] CA Cert #02 v3 Subject: C=US; ST=Illinois; O=Zebra Technologies; CN=AIT [02-11-2022 14:30:57.485][Info][0001004C][conn1.1] certificate start date: Jun 27 12:42:04 2016 GMT [02-11-2022 14:30:57.485][Info][0001004D][conn1.1] certificate expire date: Jun 17 12:42:04 2056 GMT [02-11-2022 14:30:57.485][Info][0001004A][conn1.1] certificate serial number: A5:02:88:D3:69:09:24:68 [02-11-2022 14:30:57.486][Info][0001004B][conn1.1] certificate fingerprint: 5E:36:8E:61:2A:7A:E2:28:93:F3:5E:EA:78:12:D2:B1:FC:38:07:E4 [02-11-2022 14:30:57.486][Info][00010049][conn1.1] CA Cert #03 v3 Subject: C=US; ST=Illinois; O=Zebra Technologies; CN=Weblink [02-11-2022 14:30:57.487][Info][0001004C][conn1.1] certificate start date: Jun 27 13:24:15 2016 GMT [02-11-2022 14:30:57.487][Info][0001004D][conn1.1] certificate expire date: Jun 22 13:24:15 2036 GMT [02-11-2022 14:30:57.487][Info][0001004A][conn1.1] certificate serial number: A5:02:88:D3:69:09:24:6E [02-11-2022 14:30:57.488][Info][0001004B][conn1.1] certificate fingerprint: 74:D6:B0:C4:16:D5:B9:A8:45:94:DC:AC:F2:67:0A:9F:B7:FF:3A:4C [02-11-2022 14:30:57.488][Info][00010049][conn1.1] CA Cert #04 v3 Subject: CN=zebradevice1 [02-11-2022 14:30:57.489][Info][0001004C][conn1.1] certificate start date: Dec 12 16:42:57 2012 GMT [02-11-2022 14:30:57.489][Info][0001004D][conn1.1] certificate expire date: Dec 7 15:23:06 2037 GMT [02-11-2022 14:30:57.489][Info][0001004A][conn1.1] certificate serial number: 73:00:00:00:0C:46:C6:F3:F9:E0:FD:CE:17:00:00:00:00:00:0C [02-11-2022 14:30:57.490][Info][0001004B][conn1.1] certificate fingerprint: DA:E7:6D:6E:77:38:E9:30:64:72:7E:7F:19:B2:D2:EA:21:BA:6E:7B [02-11-2022 14:30:57.490][Info][00010049][conn1.1] CA Cert #05 v3 Subject: CN=zebradevice [02-11-2022 14:30:57.491][Info][0001004C][conn1.1] certificate start date: Dec 7 15:13:06 2012 GMT [02-11-2022 14:30:57.491][Info][0001004D][conn1.1] certificate expire date: Dec 7 15:23:06 2037 GMT [02-11-2022 14:30:57.491][Info][0001004A][conn1.1] certificate serial number: 55:12:24:B6:F8:43:77:97:4B:D2:BC:C9:B3:D3:3F:E5 [02-11-2022 14:30:57.492][Info][0001004B][conn1.1] certificate fingerprint: F4:9C:0D:61:F9:88:86:A7:CA:2D:40:18:F0:61:AD:40:69:F1:FA:A9 [02-11-2022 14:30:57.498][Error][0001003C][conn1.1] Could not resolve host 'savanna-device.zpc.zebra.com' [02-11-2022 14:30:57.499][Info][00010039][conn1.1] Closing connection 0 [02-11-2022 14:30:57.499][Error][800C0000][conn1.1] Failed to connect (SP = 0, CU = 0, UW = 0, AC = 0, PC = 0) [02-11-2022 14:30:57.500][Error][00001011][conn1.1] Failed to connect to https://savanna-device.zpc.zebra.com/weblink/connect?r=xxxxxxxxxxxxxxxx… so trying http://www.zebra.com/apps/linktest [02-11-2022 14:30:57.500][Info][00001013][conn1.1] Attempting connection to http://www.zebra.com/apps/linktest [02-11-2022 14:30:57.506][Error][0001003C][conn1.1] Could not resolve host 'www.zebra.com' [02-11-2022 14:30:57.507][Info][00010039][conn1.1] Closing connection 0 [02-11-2022 14:30:57.508][Info][0000100F][conn1.1] Waiting 12 seconds before retrying connection to https://savanna-device.zpc.zebra.com/weblink/connect?r=xxxxxxxxxxxxxxxx… [02-11-2022 14:31:09.509][Info][00001013][conn1.1] Attempting connection to https://savanna-device.zpc.zebra.com/weblink/connect?r=xxxxxxxxxxxxxxxx… [02-11-2022 14:31:09.553][Info][00010044][conn1.1] Printer Cert #01 v3 Subject: C=US; ST=Illinois; L=Lincolnshire; CN=ZebraPrinter [02-11-2022 14:31:09.554][Info][00010047][conn1.1] certificate start date: Dec 17 16:25:25 2012 GMT [02-11-2022 14:31:09.554][Info][00010048][conn1.1] certificate expire date: Dec 7 15:23:06 2037 GMT [02-11-2022 14:31:09.554][Info][00010045][conn1.1] certificate serial number: 3F:00:00:00:18:EF:C7:AB:5F:F2:FC:9D:C0:00:01:00:00:00:18 [02-11-2022 14:31:09.555][Info][00010046][conn1.1] certificate fingerprint: C1:52:9D:40:95:37:B9:83:EB:80:C2:6F:CD:7E:5A:94:07:7C:66:52 [02-11-2022 14:31:09.692][Info][00010049][conn1.1] CA Cert #01 v3 Subject: C=US; ST=Illinois; O=Zebra Technologies; CN=Zebra Root [02-11-2022 14:31:09.693][Info][0001004C][conn1.1] certificate start date: Jun 27 12:28:53 2016 GMT [02-11-2022 14:31:09.693][Info][0001004D][conn1.1] certificate expire date: Jun 7 12:28:53 2096 GMT [02-11-2022 14:31:09.693][Info][0001004A][conn1.1] certificate serial number: A5:02:88:D3:69:09:24:67 [02-11-2022 14:31:09.694][Info][0001004B][conn1.1] certificate fingerprint: B2:F7:5C:AD:F0:20:1F:78:C9:B8:90:A7:7A:73:48:71:3E:77:B5:27 [02-11-2022 14:31:09.695][Info][00010049][conn1.1] CA Cert #02 v3 Subject: C=US; ST=Illinois; O=Zebra Technologies; CN=AIT [02-11-2022 14:31:09.695][Info][0001004C][conn1.1] certificate start date: Jun 27 12:42:04 2016 GMT [02-11-2022 14:31:09.695][Info][0001004D][conn1.1] certificate expire date: Jun 17 12:42:04 2056 GMT [02-11-2022 14:31:09.696][Info][0001004A][conn1.1] certificate serial number: A5:02:88:D3:69:09:24:68 [02-11-2022 14:31:09.696][Info][0001004B][conn1.1] certificate fingerprint: 5E:36:8E:61:2A:7A:E2:28:93:F3:5E:EA:78:12:D2:B1:FC:38:07:E4 [02-11-2022 14:31:09.697][Info][00010049][conn1.1] CA Cert #03 v3 Subject: C=US; ST=Illinois; O=Zebra Technologies; CN=Weblink [02-11-2022 14:31:09.697][Info][0001004C][conn1.1] certificate start date: Jun 27 13:24:15 2016 GMT [02-11-2022 14:31:09.697][Info][0001004D][conn1.1] certificate expire date: Jun 22 13:24:15 2036 GMT [02-11-2022 14:31:09.698][Info][0001004A][conn1.1] certificate serial number: A5:02:88:D3:69:09:24:6E [02-11-2022 14:31:09.698][Info][0001004B][conn1.1] certificate fingerprint: 74:D6:B0:C4:16:D5:B9:A8:45:94:DC:AC:F2:67:0A:9F:B7:FF:3A:4C [02-11-2022 14:31:09.698][Info][00010049][conn1.1] CA Cert #04 v3 Subject: CN=zebradevice1 [02-11-2022 14:31:09.699][Info][0001004C][conn1.1] certificate start date: Dec 12 16:42:57 2012 GMT [02-11-2022 14:31:09.699][Info][0001004D][conn1.1] certificate expire date: Dec 7 15:23:06 2037 GMT [02-11-2022 14:31:09.700][Info][0001004A][conn1.1] certificate serial number: 73:00:00:00:0C:46:C6:F3:F9:E0:FD:CE:17:00:00:00:00:00:0C [02-11-2022 14:31:09.700][Info][0001004B][conn1.1] certificate fingerprint: DA:E7:6D:6E:77:38:E9:30:64:72:7E:7F:19:B2:D2:EA:21:BA:6E:7B [02-11-2022 14:31:09.700][Info][00010049][conn1.1] CA Cert #05 v3 Subject: CN=zebradevice [02-11-2022 14:31:09.701][Info][0001004C][conn1.1] certificate start date: Dec 7 15:13:06 2012 GMT [02-11-2022 14:31:09.701][Info][0001004D][conn1.1] certificate expire date: Dec 7 15:23:06 2037 GMT [02-11-2022 14:31:09.702][Info][0001004A][conn1.1] certificate serial number: 55:12:24:B6:F8:43:77:97:4B:D2:BC:C9:B3:D3:3F:E5 [02-11-2022 14:31:09.702][Info][0001004B][conn1.1] certificate fingerprint: F4:9C:0D:61:F9:88:86:A7:CA:2D:40:18:F0:61:AD:40:69:F1:FA:A9 [02-11-2022 14:31:09.708][Error][0001003C][conn1.1] Could not resolve host 'savanna-device.zpc.zebra.com' [02-11-2022 14:31:09.709][Info][00010039][conn1.1] Closing connection 0 [02-11-2022 14:31:09.709][Error][800C0000][conn1.1] Failed to connect (SP = 0, CU = 0, UW = 0, AC = 0, PC = 0) [02-11-2022 14:31:09.710][Error][00001011][conn1.1] Failed to connect to https://savanna-device.zpc.zebra.com/weblink/connect?r=xxxxxxxxxxxxxxxx… so trying http://www.zebra.com/apps/linktest [02-11-2022 14:31:09.711][Info][00001013][conn1.1] Attempting connection to http://www.zebra.com/apps/linktest [02-11-2022 14:31:09.717][Error][0001003C][conn1.1] Could not resolve host 'www.zebra.com' [02-11-2022 14:31:09.717][Info][00010039][conn1.1] Closing connection 0 [02-11-2022 14:31:09.718][Info][0000100F][conn1.1] Waiting 88 seconds before retrying connection to https://savanna-device.zpc.zebra.com/weblink/connect?r=xxxxxxxxxxxxxxxx… [02-11-2022 14:32:37.719][Info][00001013][conn1.1] Attempting connection to https://savanna-device.zpc.zebra.com/weblink/connect?r=xxxxxxxxxxxxxxxx… [02-11-2022 14:32:37.740][Info][00010044][conn1.1] Printer Cert #01 v3 Subject: C=US; ST=Illinois; O=Zebra Technologies; CN=LO6 [02-11-2022 14:32:37.740][Info][00010047][conn1.1] certificate start date: Nov 14 09:56:05 2018 GMT [02-11-2022 14:32:37.741][Info][00010048][conn1.1] certificate expire date: Nov 11 09:56:05 2028 GMT [02-11-2022 14:32:37.741][Info][00010045][conn1.1] certificate serial number: 00 [02-11-2022 14:32:37.741][Info][00010046][conn1.1] certificate fingerprint: E9:32:D3:48:F7:E5:DF:42:AB:6A:F1:1B:47:62:FD:D9:9E:8A:41:A6 [02-11-2022 14:32:37.879][Info][00010049][conn1.1] CA Cert #01 v3 Subject: C=US; ST=Illinois; O=Zebra Technologies; CN=Zebra Root [02-11-2022 14:32:37.880][Info][0001004C][conn1.1] certificate start date: Jun 27 12:28:53 2016 GMT [02-11-2022 14:32:37.880][Info][0001004D][conn1.1] certificate expire date: Jun 7 12:28:53 2096 GMT [02-11-2022 14:32:37.880][Info][0001004A][conn1.1] certificate serial number: A5:02:88:D3:69:09:24:67 [02-11-2022 14:32:37.881][Info][0001004B][conn1.1] certificate fingerprint: B2:F7:5C:AD:F0:20:1F:78:C9:B8:90:A7:7A:73:48:71:3E:77:B5:27 [02-11-2022 14:32:37.881][Info][00010049][conn1.1] CA Cert #02 v3 Subject: C=US; ST=Illinois; O=Zebra Technologies; CN=AIT [02-11-2022 14:32:37.882][Info][0001004C][conn1.1] certificate start date: Jun 27 12:42:04 2016 GMT [02-11-2022 14:32:37.882][Info][0001004D][conn1.1] certificate expire date: Jun 17 12:42:04 2056 GMT [02-11-2022 14:32:37.883][Info][0001004A][conn1.1] certificate serial number: A5:02:88:D3:69:09:24:68 [02-11-2022 14:32:37.883][Info][0001004B][conn1.1] certificate fingerprint: 5E:36:8E:61:2A:7A:E2:28:93:F3:5E:EA:78:12:D2:B1:FC:38:07:E4 [02-11-2022 14:32:37.883][Info][00010049][conn1.1] CA Cert #03 v3 Subject: C=US; ST=Illinois; O=Zebra Technologies; CN=Weblink [02-11-2022 14:32:37.884][Info][0001004C][conn1.1] certificate start date: Jun 27 13:24:15 2016 GMT [02-11-2022 14:32:37.884][Info][0001004D][conn1.1] certificate expire date: Jun 22 13:24:15 2036 GMT [02-11-2022 14:32:37.885][Info][0001004A][conn1.1] certificate serial number: A5:02:88:D3:69:09:24:6E [02-11-2022 14:32:37.885][Info][0001004B][conn1.1] certificate fingerprint: 74:D6:B0:C4:16:D5:B9:A8:45:94:DC:AC:F2:67:0A:9F:B7:FF:3A:4C [02-11-2022 14:32:37.885][Info][00010049][conn1.1] CA Cert #04 v3 Subject: CN=zebradevice1 [02-11-2022 14:32:37.886][Info][0001004C][conn1.1] certificate start date: Dec 12 16:42:57 2012 GMT [02-11-2022 14:32:37.886][Info][0001004D][conn1.1] certificate expire date: Dec 7 15:23:06 2037 GMT [02-11-2022 14:32:37.887][Info][0001004A][conn1.1] certificate serial number: 73:00:00:00:0C:46:C6:F3:F9:E0:FD:CE:17:00:00:00:00:00:0C [02-11-2022 14:32:37.887][Info][0001004B][conn1.1] certificate fingerprint: DA:E7:6D:6E:77:38:E9:30:64:72:7E:7F:19:B2:D2:EA:21:BA:6E:7B [02-11-2022 14:32:37.887][Info][00010049][conn1.1] CA Cert #05 v3 Subject: CN=zebradevice [02-11-2022 14:32:37.888][Info][0001004C][conn1.1] certificate start date: Dec 7 15:13:06 2012 GMT [02-11-2022 14:32:37.888][Info][0001004D][conn1.1] certificate expire date: Dec 7 15:23:06 2037 GMT [02-11-2022 14:32:37.888][Info][0001004A][conn1.1] certificate serial number: 55:12:24:B6:F8:43:77:97:4B:D2:BC:C9:B3:D3:3F:E5 [02-11-2022 14:32:37.889][Info][0001004B][conn1.1] certificate fingerprint: F4:9C:0D:61:F9:88:86:A7:CA:2D:40:18:F0:61:AD:40:69:F1:FA:A9 [02-11-2022 14:32:37.895][Error][0001003C][conn1.1] Could not resolve host 'savanna-device.zpc.zebra.com' [02-11-2022 14:32:37.896][Info][00010039][conn1.1] Closing connection 0 [02-11-2022 14:32:37.896][Error][800C0000][conn1.1] Failed to connect (SP = 0, CU = 0, UW = 0, AC = 0, PC = 0) [02-11-2022 14:32:37.897][Error][00001011][conn1.1] Failed to connect to https://savanna-device.zpc.zebra.com/weblink/connect?r=xxxxxxxxxxxxxxxx… so trying http://www.zebra.com/apps/linktest [02-11-2022 14:32:37.898][Info][00001013][conn1.1] Attempting connection to http://www.zebra.com/apps/linktest [02-11-2022 14:32:37.903][Error][0001003C][conn1.1] Could not resolve host 'www.zebra.com' [02-11-2022 14:32:37.904][Info][00010039][conn1.1] Closing connection 0 [02-11-2022 14:32:37.905][Info][0000100F][conn1.1] Waiting 24 seconds before retrying connection to https://savanna-device.zpc.zebra.com/weblink/connect?r=xxxxxxxxxxxxxxxx… [02-11-2022 14:33:01.907][Info][00001013][conn1.1] Attempting connection to https://savanna-device.zpc.zebra.com/weblink/connect?r=xxxxxxxxxxxxxxxx… [02-11-2022 14:33:01.956][Info][00010044][conn1.1] Printer Cert #01 v3 Subject: C=US; ST=Illinois; L=Lincolnshire; CN=ZebraPrinter [02-11-2022 14:33:01.957][Info][00010047][conn1.1] certificate start date: Dec 17 16:25:25 2012 GMT [02-11-2022 14:33:01.957][Info][00010048][conn1.1] certificate expire date: Dec 7 15:23:06 2037 GMT [02-11-2022 14:33:01.958][Info][00010045][conn1.1] certificate serial number: 3F:00:00:00:18:EF:C7:AB:5F:F2:FC:9D:C0:00:01:00:00:00:18 [02-11-2022 14:33:01.958][Info][00010046][conn1.1] certificate fingerprint: C1:52:9D:40:95:37:B9:83:EB:80:C2:6F:CD:7E:5A:94:07:7C:66:52 [02-11-2022 14:33:02.096][Info][00010049][conn1.1] CA Cert #01 v3 Subject: C=US; ST=Illinois; O=Zebra Technologies; CN=Zebra Root [02-11-2022 14:33:02.096][Info][0001004C][conn1.1] certificate start date: Jun 27 12:28:53 2016 GMT [02-11-2022 14:33:02.097][Info][0001004D][conn1.1] certificate expire date: Jun 7 12:28:53 2096 GMT [02-11-2022 14:33:02.097][Info][0001004A][conn1.1] certificate serial number: A5:02:88:D3:69:09:24:67 [02-11-2022 14:33:02.098][Info][0001004B][conn1.1] certificate fingerprint: B2:F7:5C:AD:F0:20:1F:78:C9:B8:90:A7:7A:73:48:71:3E:77:B5:27 [02-11-2022 14:33:02.098][Info][00010049][conn1.1] CA Cert #02 v3 Subject: C=US; ST=Illinois; O=Zebra Technologies; CN=AIT [02-11-2022 14:33:02.098][Info][0001004C][conn1.1] certificate start date: Jun 27 12:42:04 2016 GMT [02-11-2022 14:33:02.099][Info][0001004D][conn1.1] certificate expire date: Jun 17 12:42:04 2056 GMT [02-11-2022 14:33:02.099][Info][0001004A][conn1.1] certificate serial number: A5:02:88:D3:69:09:24:68 [02-11-2022 14:33:02.100][Info][0001004B][conn1.1] certificate fingerprint: 5E:36:8E:61:2A:7A:E2:28:93:F3:5E:EA:78:12:D2:B1:FC:38:07:E4 [02-11-2022 14:33:02.100][Info][00010049][conn1.1] CA Cert #03 v3 Subject: C=US; ST=Illinois; O=Zebra Technologies; CN=Weblink [02-11-2022 14:33:02.100][Info][0001004C][conn1.1] certificate start date: Jun 27 13:24:15 2016 GMT [02-11-2022 14:33:02.101][Info][0001004D][conn1.1] certificate expire date: Jun 22 13:24:15 2036 GMT [02-11-2022 14:33:02.101][Info][0001004A][conn1.1] certificate serial number: A5:02:88:D3:69:09:24:6E [02-11-2022 14:33:02.102][Info][0001004B][conn1.1] certificate fingerprint: 74:D6:B0:C4:16:D5:B9:A8:45:94:DC:AC:F2:67:0A:9F:B7:FF:3A:4C [02-11-2022 14:33:02.102][Info][00010049][conn1.1] CA Cert #04 v3 Subject: CN=zebradevice1 [02-11-2022 14:33:02.102][Info][0001004C][conn1.1] certificate start date: Dec 12 16:42:57 2012 GMT [02-11-2022 14:33:02.103][Info][0001004D][conn1.1] certificate expire date: Dec 7 15:23:06 2037 GMT [02-11-2022 14:33:02.103][Info][0001004A][conn1.1] certificate serial number: 73:00:00:00:0C:46:C6:F3:F9:E0:FD:CE:17:00:00:00:00:00:0C [02-11-2022 14:33:02.104][Info][0001004B][conn1.1] certificate fingerprint: DA:E7:6D:6E:77:38:E9:30:64:72:7E:7F:19:B2:D2:EA:21:BA:6E:7B [02-11-2022 14:33:02.104][Info][00010049][conn1.1] CA Cert #05 v3 Subject: CN=zebradevice [02-11-2022 14:33:02.104][Info][0001004C][conn1.1] certificate start date: Dec 7 15:13:06 2012 GMT [02-11-2022 14:33:02.105][Info][0001004D][conn1.1] certificate expire date: Dec 7 15:23:06 2037 GMT [02-11-2022 14:33:02.105][Info][0001004A][conn1.1] certificate serial number: 55:12:24:B6:F8:43:77:97:4B:D2:BC:C9:B3:D3:3F:E5 [02-11-2022 14:33:02.106][Info][0001004B][conn1.1] certificate fingerprint: F4:9C:0D:61:F9:88:86:A7:CA:2D:40:18:F0:61:AD:40:69:F1:FA:A9 [02-11-2022 14:33:02.112][Error][0001003C][conn1.1] Could not resolve host 'savanna-device.zpc.zebra.com' [02-11-2022 14:33:02.113][Info][00010039][conn1.1] Closing connection 0 [02-11-2022 14:33:02.113][Error][800C0000][conn1.1] Failed to connect (SP = 0, CU = 0, UW = 0, AC = 0, PC = 0) [02-11-2022 14:33:02.114][Error][00001011][conn1.1] Failed to connect to https://savanna-device.zpc.zebra.com/weblink/connect?r=xxxxxxxxxxxxxxxx… so trying http://www.zebra.com/apps/linktest [02-11-2022 14:33:02.114][Info][00001013][conn1.1] Attempting connection to http://www.zebra.com/apps/linktest [02-11-2022 14:33:02.121][Error][0001003C][conn1.1] Could not resolve host 'www.zebra.com' [02-11-2022 14:33:02.121][Info][00010039][conn1.1] Closing connection 0 [02-11-2022 14:33:02.122][Info][0000100F][conn1.1] Waiting 31 seconds before retrying connection to https://savanna-device.zpc.zebra.com/weblink/connect?r=xxxxxxxxxxxxxxxx… [02-11-2022 14:33:33.123][Info][00001013][conn1.1] Attempting connection to https://savanna-device.zpc.zebra.com/weblink/connect?r=xxxxxxxxxxxxxxxx… [02-11-2022 14:33:33.144][Info][00010044][conn1.1] Printer Cert #01 v3 Subject: C=US; ST=Illinois; O=Zebra Technologies; CN=LO6 [02-11-2022 14:33:33.144][Info][00010047][conn1.1] certificate start date: Nov 14 09:56:05 2018 GMT [02-11-2022 14:33:33.145][Info][00010048][conn1.1] certificate expire date: Nov 11 09:56:05 2028 GMT [02-11-2022 14:33:33.145][Info][00010045][conn1.1] certificate serial number: 00 [02-11-2022 14:33:33.145][Info][00010046][conn1.1] certificate fingerprint: E9:32:D3:48:F7:E5:DF:42:AB:6A:F1:1B:47:62:FD:D9:9E:8A:41:A6 [02-11-2022 14:33:33.283][Info][00010049][conn1.1] CA Cert #01 v3 Subject: C=US; ST=Illinois; O=Zebra Technologies; CN=Zebra Root [02-11-2022 14:33:33.283][Info][0001004C][conn1.1] certificate start date: Jun 27 12:28:53 2016 GMT [02-11-2022 14:33:33.284][Info][0001004D][conn1.1] certificate expire date: Jun 7 12:28:53 2096 GMT [02-11-2022 14:33:33.284][Info][0001004A][conn1.1] certificate serial number: A5:02:88:D3:69:09:24:67 [02-11-2022 14:33:33.284][Info][0001004B][conn1.1] certificate fingerprint: B2:F7:5C:AD:F0:20:1F:78:C9:B8:90:A7:7A:73:48:71:3E:77:B5:27 [02-11-2022 14:33:33.285][Info][00010049][conn1.1] CA Cert #02 v3 Subject: C=US; ST=Illinois; O=Zebra Technologies; CN=AIT [02-11-2022 14:33:33.285][Info][0001004C][conn1.1] certificate start date: Jun 27 12:42:04 2016 GMT [02-11-2022 14:33:33.286][Info][0001004D][conn1.1] certificate expire date: Jun 17 12:42:04 2056 GMT [02-11-2022 14:33:33.286][Info][0001004A][conn1.1] certificate serial number: A5:02:88:D3:69:09:24:68 [02-11-2022 14:33:33.286][Info][0001004B][conn1.1] certificate fingerprint: 5E:36:8E:61:2A:7A:E2:28:93:F3:5E:EA:78:12:D2:B1:

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2 Replies

S Steven Si 2 years 9 months ago

Is the printer connected to the internet? There is the error of unresolved host, which indicates the printer may not be able to reach to the internet.

[02-11-2022 14:32:37.895][Error][0001003C][conn1.1] Could not resolve host 'savanna-device.zpc.zebra.com'

J Joseph Reynols 2 years 8 months ago

Yes, I have it connected via a wired connection. I can tell via the screen that the printer has been assigned an IP address.

I did read that port 443 has to be open on the local network for the printer to enroll. I may try enrolling on another network to see if I get the same results.