Zebra TC75X OS Upgrade 6 to 7 problems

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Hello,

we have a lot of devices under zebra tc75x -> android 6
Actually, i'm testing the upgrade with mobicontrol -> place zip file on the device and send a mxconfig script...

Well, if the device has no rules, few profile apply that's work fine.
OS is well updated, all seems to work after the update (date / hours / language / wifi / ..), device is always enrolled on our MDM mobicontrol -> Nice

I move the device (android 6) to a folder for to apply some production profile
I check when all is installed -> Ok

I started the upgrade by a rules planified but here is it the description of my two problems:

1) when device reboot after upgrade the HOURS isn"t correct ?! 30 min -> less more
Why ? and also how i can correct this ?

2) before upgrade I have installed the zebra keyboard and configured it
After upgrade the zebra keyboard IT NOT THERE !
Any idea about how to solve this ?

thanks for all your comment

christophe bernard
Hello all zebra team :)

Hello all zebra team :)

any idea about my problem ?

thanks

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christophe bernard
Hello,

Hello,
any idea , the hours is resolved now

The last problem is the zebra keyboard why the zebra keyboard isn't here after the updrade ?
I can't understand ...

I have a new zebra TC75X with android 7 buy as a new and on this device I have the zebra keyboard who is installed.

thanks for your time

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Darryn Campbell
Hi, I'm not sure why the

Hi, I'm not sure why the keyboard (EKB) disappeared - you can download EKB from https://www.zebra.com/us/en/support-downloads/software/productivity-apps/enterprise-keyboard.html and post-install.

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christophe bernard
Hello darryn,

Hello darryn,

well, yes ok i can run for the second time the rules for to install the keyboard zebra but that I can't UNDERSTAND is :

a) if i download the zip for install android 6 for tc75x and install it on a device -> the keyboard is well there
b) if i download the zip for install android 7 for the same device and install it -> the zebra keyboard it's not there !

rather strange ...

I download all from this page :
https://www.zebra.com/us/en/support-downloads/software/operating-system/...

Ok I close this question thanks a lot darryn for the time you spend here

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