clarify 2041555 29/12/2009 MC5574 OEM 35 RIL 1.3.1.19 GSM FW Config 112708 Pepsi Russia Pilot of 400 devices and already 7 have spontanous unable to power on GSM. there is another 500 units at risk scheduled for signoff in January 2010. (phone radio becomes not available from Wireless Manager) Devices are in thirdparty repair in Russia and we are asked to find rootcause of isseu. following has been tried. 1) Cleanbootblanked devices No GSM power possible 2) Reloaded OEM 35 No GSM power possible Recieved Rildebug from one unit can this be analysed by Cinterion ? RIllog is indicating ' Error - Unable to set baudrate ' after Module started.
MC5574 failing GSM power// Expert user has replied. |
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today recieved two samples from Russia Took rillogs on OEM 35 and tried with Eterminal com1 230400 baud and modem didnt respond. GSM modules were changed in depot and issue went away. after discussing with Hiro and Oleg of Cinterion decided that modules will be inspected in Berlin interesting observation that these MC75 R4 modules have Cinterion branded pcb's instead of older ones with Siemens branding. issue turned into SPR 18166 because of this. attached is rillog of OEM 35 RIL 1.3.1.19 as well. log is showing this error all the time after inititating GSM power
RilDrv: Abort synchronizing baud rate - Module powered off externally
RilDrv: Error - Unable to set baudrate
RIL Log shows RIL V1.3.1.4 in use. Can the RIL be updated to the latest and the system retested?
George, the supplied rillog is from a unit running OEM 27 and RIL 1.3.1.4. i had already asked to load OEM 35 and Pepsi also loaded OEM 35 on the units with RIL 1.3.1.19 but still GSM power is not able to be turned on. the error thrown in the rillog is similar to SPR 17432 that is why i asked to have Cinterion's opinion. ( SPR 17432 modules had corruption of firmware after 2 years in the field ) In this case devices are just a couple of weeks in the field.
additional info :
During installation of MC55_4001_112708_Silent_01.cab gets the error:
Config Update Failed! Error code: 7 Update process didn't start, module is not responding
Here are some serial numbers of the affected units: SN: 9267521400834 SN: 9267521400873 SN: 9267521400349 SN: 9267521400598