1) 16:12/04-06-10
2) 3-day
3) MCWT4090
4) CE50
5) 2109937 Attached is eMscript logs from UPS. They are experiencing slow - sluggish performance on their new WT4090's. The devices are rebooted every night during the week but on weekends they are not buy Sunday night / Monday morning the issue becomes apparent. Have device at my desk in this state (as per customer, good indicator is the time that is displayed on screen sometimes pauses then displays a few seconds later the correct time instead of displaying the seconds increment every second) As per TA
Team,
This is one of those issues that despite looking like a UPS server issue, they want us to jump on real fast. Larry will be calling me daily for updates on how we can help.
Here is a summary of the facts....
At UPS BB site, Devices become unbearably slow after Sunday night. UPS stopped services and applications on the device and disconnected it from the network, nothing short of warm boot fixes the sluggish performance.
Issue is not repeatable at Paramus Lab or Saddlebrook.
Devices from BB site were taken to Paramus , rebooted and placed on Paramus network. They did not have the issue.
UPS will add sniffers to the network this upcomming weekend.
We need engineering to take a look at the device sent to Glenn ASAP an determine what driver/software/etc... is causeing the slowdown, this will hopefully in turn help point UPS to what on their server is creating this issue. " I have viewed the logs but do not see any exuberant memory, battery or notifications levels. please review and advise.
4 Replies
That is correct. The device at present time is in the customer's app and i am seeing one of the indicators. However, they are able to duplicate using Scan Samp 4 ... connecting to RS507. I have not tried to duplicate that just in case someone wanted to see this device in this state. I can also try to duplicate with the RS507, but the TA has verified this issue in scansamp 4 with no wireless running ...
The terminal isn't running slow. The CPU usage is quite low. However, it is having a problem retrieving data from the network. Notice the repeating "Error Retrieving Name" message boxes that keep getting displayed after 8:00 Sunday night. Could the network be performing routine maintenance through this period?
I have the device at my desk and it is still showing the same symptom (as we speak). As well, a warm boot resolves issue so it could not just be their network maintenance process unless it is corrupting something , right? Would that error message correspond to the "TCIP Address Errors" , don't know if that is high number. As per TA,
Hi Glenn,
UPS has enquired into any server or maintenance activity over the weekend time period.
There were no planned network or server maintenance performed.
We are continuing on the UPS side to further investigate if anything else is happening during the weekend.
================================
Nick Ford, PMP
The error message is being thrown by the application. I can't say why it's being displayed. The terminal that you have is running UPS' application, right?