123Scan2 install issues

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J Jamie Craig 3 years 7 months ago
1 6 0

I'm trying to install 123Scan2 v1.02.0005.exe and once it's installed I try to run it and get the popup error message: The Scanner Service Provider was not installed properly. Please restart and try again. If the problem persist please reinstall. OK There were no errors during install I had .Net Framework v3.5SP1 installed before install. Any ideas?

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6 Replies

J Juergen Schirp

Is it a language issue of the OS? Is it English Windows?

J Jamie Craig

Yes, the OS is English Windows - well, as English as Australia can get...

A Andy Doorty

Hello, Engineering is looking into this. This is a response of something to try: We have heard of this problem.

 

Normally rebooting the PC fixes the problem.

J Jamie Craig

I have rebooted - no fix. Reinstalled .Net Framework - no fix. Removed .Net Framework to allow 123Scan to install it - no fix. Reinstalled 123scan2 - no fix. Rebooted again this morning - no fix. Love to hear anything else they have to try...

D Dennis Loong

I have similar problem & the only way to solve is by re-install your OS.

A Andy Doorty

Hello, Engineering is looking into this. This is a response of something to try: We have heard of this problem.

 

Normally rebooting the PC fixes the problem.

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