Hi, I have a partner running MSP v3.3.1 and they have an issue when they try and stage a terminal using OnDemand from a Windows 7 PC. The MSP is installed on a virtual server. If the partner uses activesync all works. If he uses the same setup but from a Windows XP machine he is able to stage via WLAN or Ethernet. Any ideas as what may be the issue with the Win7 machine? Details:
I am trying to stage the QHealth software with MSP 3.3.1 but I keep getting “Could not connect to Profile Server” error on the device when I use Ethernet cradle or via WLAN.
Well, it works when I use ActiveSync with my PC but that is not practical for massive amount of device.
I noticed that RD client found the “Profile Server” but the address is 127.0.0.1:35603 which not going to work.
I have uninstalled and installed the MSP 3.3.1 but the problem still there. I also clears the cache package on my Java applet and same result.
Just so you know my environment is Windows Server 2008 standard (32bit) + SQL 2008 R2 on virtual machine.
Just tested another PC with Windows XP and it worked but not with Windows 7?
Do you think that would be the reason of operating system?
My environment for servers
1. MSP 3.3.1.
2. Microsoft Virtual Server 2005.
3. Microsoft Server 2008, Standard (32 bit).
4. Microsoft SQL Server 2008 R2 Enterprise.
My environments for PCs
Not working -
1. Windows 7 Professional 32bit
2. Firewall - Norton 360
3. Browsers
a. IE 9
b. Firefox 4.0
c. Google Chrome.
Working –
1. Windows XP Profession 32bit
2. Firewall - Norton 360
3. Browsers
a. IE 8
b. Firefox 3.6
My environments for device
1. MC3100 and MC70.
2. 4 bay Ethernet Cradle, WLAN with WS5100.
Log from Java applet-
basic: Added progress listener: sun.plugin.util.GrayBoxPainter$GrayBoxProgressListener@b166b5
basic: Plugin2ClassLoader.addURL parent called for http://10.0.0.102/MSP.Web/Downloads/ods_signed.jar
security: Blacklist revocation check is enabled
security: Trusted libraries list check is enabled
network: Cache entry found [url: http://10.0.0.102/MSP.Web/Downloads/ods_signed.jar, version: null] prevalidated=true/0
network: Connecting http://10.0.0.102/MSP.Web/Downloads/ods_signed.jar with proxy=DIRECT
network: Connecting http://10.0.0.102:80/ with proxy=DIRECT
network: ResponseCode for http://10.0.0.102/MSP.Web/Downloads/ods_signed.jar : 304
network: Encoding for http://10.0.0.102/MSP.Web/Downloads/ods_signed.jar : null
network: Disconnect connection to http://10.0.0.102/MSP.Web/Downloads/ods_signed.jar
cache: Reading Signers from 2755 http://10.0.0.102/MSP.Web/Downloads/ods_signed.jar | C:\Users\BCD\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\22\61f6c516-3c9c4136.idx
cache: Read manifest for http://10.0.0.102/MSP.Web/Downloads/ods_signed.jar: read=834 full=834
basic: Plugin2ClassLoader.getPermissions CeilingPolicy allPerms
security: Accessing keys and certificate in Mozilla user profile: null
security: Loading Root CA certificates from C:\Program Files\Java\jre6\lib\security\cacerts
security: Loaded Root CA certificates from C:\Program Files\Java\jre6\lib\security\cacerts
security: Loading Deployment certificates from C:\Users\BCD\AppData\LocalLow\Sun\Java\Deployment\security\trusted.certs
security: Loaded Deployment certificates from C:\Users\BCD\AppData\LocalLow\Sun\Java\Deployment\security\trusted.certs
security: Loading certificates from Deployment session certificate store
security: Loaded certificates from Deployment session certificate store
security: Validate the certificate chain using CertPath API
security: Obtain certificate collection in Root CA certificate store
security: Obtain certificate collection in Root CA certificate store
security: No timestamping info available
security: Found jurisdiction list file
security: Start checking trusted extension for this certificate
security: Start comparing to jurisdiction list with this certificate
security: The CRL support is disabled
security: The OCSP support is disabled
security: This OCSP End Entity validation is disabled
security: Checking if certificate is in Deployment denied certificate store
security: Checking if certificate is in Deployment permanent certificate store
basic: Applet loaded.
basic: Applet resized and added to parent container
basic: PERF: AppletExecutionRunnable - applet.init() BEGIN ; jvmLaunch dt 254113 us, pluginInit dt 487732 us, TotalTime: 741845 us
basic: Applet initialized
basic: Removed progress listener: sun.plugin.util.GrayBoxPainter$GrayBoxProgressListener@b166b5
basic: Applet made visible
basic: Starting applet
basic: completed perf rollup
basic: Applet started
basic: Told clients applet is started
network: Cache entry not found [url: http://10.0.0.102/MSP.Web/Downloads/, version: null]
network: Cache entry not found [url: http://10.0.0.102/MSP.Web/Downloads/resources/messages.class, version: null]
network: Connecting http://10.0.0.102/MSP.Web/Downloads/resources/messages.class with proxy=DIRECT
network: Cache entry not found [url: http://10.0.0.102/MSP.Web/Downloads/resources/messages_en.class, version: null]
network: Connecting http://10.0.0.102/MSP.Web/Downloads/resources/messages_en.class with proxy=DIRECT
network: Cache entry not found [url: http://10.0.0.102/MSP.Web/Downloads/resources/messages_en.properties, version: null]
network: Connecting http://10.0.0.102/MSP.Web/Downloads/resources/messages_en.properties with proxy=DIRECT
network: Cache entry not found [url: http://10.0.0.102/MSP.Web/Downloads/resources/messages_en_AU.class, version: null]
network: Connecting http://10.0.0.102/MSP.Web/Downloads/resources/messages_en_AU.class with proxy=DIRECT
network: Cache entry not found [url: http://10.0.0.102/MSP.Web/Downloads/resources/messages_en_AU.properties, version: null]
network: Connecting http://10.0.0.102/MSP.Web/Downloads/resources/messages_en_AU.properties with proxy=DIRECT
Thanks, Andy Robinson
4 Replies
Ajith, We have had a few days of public holidays and so no testeing has been completed. I will update Dev Central as soon as I hear back from the partner. Regards, Andy
Disabling IPv6 solved the issue.
I have tested it and it works but as our server is SBS 2008 and the PCs need IPV6 to communicate with server.
Therefore, it may not a good solution to just disable the IPV6 on the PC. However, I use the Windows XP mode on my PC and run on virtual XP on the machine.
Well, it is working as it is XP. I think I have to wait for JRE 7 to release and then switch to Windows 7 to do on-demand staging.
Andy, Since there is a problem with java in IPV6 enabled system you are seeing this issue on windows7. This is fixed in Java 7. For now you can turn off the IPV6 on windows 7 to make it work Attached file has the details on How to disable IPv6 Let me know if it works Thanks Krishna
Hello Andy, Did disabling IPv6 made it work. Regards, Ajith