MC9598 BSP19 Wm6.1 eMscript installed Customer is reporting that the device will just freeze or lockup intermittently. Attached is the eMscript log file that captured the failure on lines 20-21 (resource.csv). Looking at the rtlog.bak.txt the only thing I noticed was this Data Abort: Thread=86491400 Proc=8076d950 'Dw.exe' Can anybody explain why the device suspended for no reason and if I need additional tools to triage this? thanks.
CASE#2371349 - MC9598 DEVICE LOCKUP// Expert user has replied. |
6 Replies
Reggie, from resource.csv 5/6/2011 1:35:26 PM it looks backlight was off and device put on AC charger but from RTlog.bak it looks the display tried to turn on but infact went into unknown state. 2011-05-06 13:35:12 | 25.439.348.307 | 06e03cb6h | 26b06d72h | SA2VIDEO: SetDisplayPower+ 2011-05-06 13:35:12 | 25.439.397.538 | 06e03cb6h | 26b06d72h | LH370V01: Init_pin: spam reg already mapped! 2011-05-06 13:35:12 | 25.439.445.230 | 06e03cb6h | 26b06d72h | LCDInitControllerCommon lccr1 0x000001df @ 0xab200000 2011-05-06 13:35:13 | 26.107.944.615 | 07f70ef6h | e5f24ce6h | read timeout 500 2011-05-06 13:35:13 | 26.129.003.384 | 06e03cb6h | 26b06d72h | SA2VIDEO: SetDisplayPower- 2011-05-06 13:35:13 | 26.129.015.384 | 06e03cb6h | 26b06d72h | Display: set backlight to PwrDeviceUnspecified 2011-05-06 13:35:13 | 26.145.554.461 | 06e03cb6h | 26b06d72h | SA2Video: IOCTL_POWER_SET 0 looks maybe like unable to resume issue on WM. also this OEM 19,0003 has the bad FlashFX driver Compiled Aug 5 2009
Reggie, It looks like there was some kind of exception in the wan driver: 2011-05-06 13:38:30 | 42.790.220.000 | 07f70ef6h | 26e1a92ah | Data Abort: Thread=86e1a6e8 Proc=8076d2c0 'device.exe' 2011-05-06 13:38:30 | 42.790.281.538 | 07f70ef6h | 26e1a92ah | AKY=00000005 PC=0155c18c(rilcdma.dll+0x0001c18c) RA=0155c19c(rilcdma.dll+0x0001c19c) BVA=bb7b00a2 FSR=00000003 Can you reproduce this? If yes, do you see this exact message every time?
The eMscript log came from my customer. I asked him to install this hotfix Device stuck on Splash Screen - SPR 18183, 19034, 19126 and awaiting feedback.
Anybody had a chance to look at the logs?
Forgot to add the response time and customer info CASE#2371349 - Customer STATE OF MAIN DRILLING & BLASTING 4HR response. I have about 2 different customers (total 3) that are reporting a similar (almost) issue on the MC95 and this is the only 1 that I was able to capture eMscript logs because of the intermittent nature of the problem. Need ECRT guidance on the next steps #2 CASE, 2370767 - MC9598 Touch screen stops responding to taps. Cold boot or re-flash does not solve the issue, devices have to be sent in for service. Customer American Airlines. Number of devices affected 80 out of 179. Customer stated they have seen a significant rate failure increase. Partner requested for a case to be opened and escalated for engineering investigation. #3 CASE 2358460 - MC9590 - SnapOnTools Device Suspends on its own and pressing the Pwr btn wont bering it back up.
eMscript attached