1) Time/Date - May 17, 2011 4:30 PM 2) Response time - 4 hours 3) Product - MC9590-KA0DAC00100 4) OS Version - BSP37.02 5) Clarify Case # - CASE 2358460

CASE 2358460 - MC9590 - Customer -SnapOnTools ISSUE: Device Suspends on its own and pressing the Pwr btn wont bring it back up. Had to reboot to recover. Attached are the contents of the eMscript logs, failure happened on lines 179 to 181.  SN: 10342522501709 MC9590-KA0DAC00100 TERM:1D,802.11ABG,ALPHA,WM6.5 BSP37

All I see that may/may not be significant is this message ERROR: c:\wm6530\platform\amagansett\src\drivers\i2c\driver\pdd\i2chw.cpp line 443: Failed sending I2C slave address. Err =  0xa0000025

Customer recollection on the failure: I just had another failure on a different unit with BSP37 installed, unit would not power up until I removed the battery and then put the same battery back in. Battery power was 4 bars and in checking the battery strength through the power options it said 76% for the main battery and High for the backup.