MC9090 28 Key Keypad Not Recognized

1) Time/Date 12:45 / 07/12/2011

2) Response time

3) Product MC9090 RFID

4) OS Version WM61

5) Clarify Case # 2413038

1101900506877 - MC9090-GU0HJEQZ1US - TERM:RFID,SFH,1D,CLR,64/128,53,WM6.1,US* - SO# - 7000921849 - Ship Date - 06/21/2011

MAJOR SALES OPPORTUNITY in jeopardy.

Customer purchased 15 MC9090-GU0HJEQZ1US (53 keypads) and
15 (28 key keypads - 21-79678-01) .

customer stated that when swapped out keypads keys worked but only some of them .. still mapped to 53 key keypad.. not the 28 keypad ...
verified in start > setting> system >systeminfo > config tab .. .still states 53 keypad.
verified the customer cold booted the device after swapping out keypads, customer also clean and blanked the device to no avail.

I was able to duplicate issue here on my device using 28 keypad and a 43 keypad
Does the RFID devices support swapping out keypads?
verified the RMT, SCT files are on the device.

David Meyer
Does this issue happen on any

Does this issue happen on any non-RFID units wtih the same BSP?  For RFID units, you need to check with the RFID ECRT team.  Perhaps ask Prashanth Bhamidipati.
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Glenn Sobel
tested on non RFID device

tested on non RFID device(MC9090), same BSP 1.09 (wm6.1)
keypad change recognized by device.
Believe keyboard drivers are the issue.
Believe SPR is required.
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David Meyer
Hi Glenn, if this is only on

Hi Glenn, if this is only on the RFID versions, the SPR would be handled by RFID ECRT, and they don't have access to this forum.
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Hirokazu Haga
If you bring the problem

If you bring the problem device to me, I may be able to help. I have to ckech where the issue comes from.

Hiro
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