MC9090 28 Key Keypad Not Recognized

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G Glenn Sobel 2 years 11 months ago
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1) Time/Date 12:45 / 07/12/2011

2) Response time

3) Product MC9090 RFID

4) OS Version WM61

5) Clarify Case # 2413038 1101900506877 - MC9090-GU0HJEQZ1US - TERM:RFID,SFH,1D,CLR,64/128,53,WM6.1,US* - SO# - 7000921849 - Ship Date - 06/21/2011 MAJOR SALES OPPORTUNITY in jeopardy. Customer purchased 15 MC9090-GU0HJEQZ1US (53 keypads) and 15 (28 key keypads - 21-79678-01) . customer stated that when swapped out keypads keys worked but only some of them .. still mapped to 53 key keypad.. not the 28 keypad ... verified in start > setting> system >systeminfo > config tab .. .still states 53 keypad. verified the customer cold booted the device after swapping out keypads, customer also clean and blanked the device to no avail. I was able to duplicate issue here on my device using 28 keypad and a 43 keypad Does the RFID devices support swapping out keypads? verified the RMT, SCT files are on the device.

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4 Replies

H Hirokazu Haga

If you bring the problem device to me, I may be able to help. I have to ckech where the issue comes from. Hiro

G Glenn Sobel

tested on non RFID device(MC9090), same BSP 1.09 (wm6.1) keypad change recognized by device. Believe keyboard drivers are the issue. Believe SPR is required.

D David Meyer

Hi Glenn, if this is only on the RFID versions, the SPR would be handled by RFID ECRT, and they don't have access to this forum.

D David Meyer

Does this issue happen on any non-RFID units wtih the same BSP?  For RFID units, you need to check with the RFID ECRT team.  Perhaps ask Prashanth Bhamidipati.

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