ES400S support for Barcode 39

Does the ES400S support Barcode Font 39?   If so, is anything special needed?  I have a customer who is unable to scan his company barcodes.  He 'believes' they are "39".  The ES400 is able to scan UPC codes - so nothing wrong with the device.   Is there a list of Barcode Fonts the ES400S will scan?
Prashanth Kadur
ES400 supports Code39 and it

ES400 supports Code39 and it should be enabled by default.  How is the customer scanning the barcode?  His/her app or DataWedge?
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Robert Pommerencke
DataWedge was being used.  

DataWedge was being used.   Barcodes are 28 position in approx  1/4" x 3/4" area.
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Prashanth Kadur
Would you be able to get a

Would you be able to get a copy of the barcode they are using?  We will be able to tell in 2 secs if the barcode is valid or not.
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Robert Pommerencke
Yes - I have requested a copy

Yes - I have requested a copy of the barcode to be sent to me.  When I get it, whom should I contact?
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Prashanth Kadur
You can post the file here

You can post the file here and I will check if it is a valid barcode. 

If the issue is not barcode related, you will need to open a case with the support team.  They will identify the source of the issue (device configuration, drivers or DataWedge) and get the appropriate teams involved. 
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Prashanth Kadur
You can post the file here

You can post the file here and I will check if it is a valid barcode. 

If the issue is not barcode related, you will need to open a case with the support team.  They will identify the source of the issue (device configuration, drivers or DataWedge) and get the appropriate teams involved. 
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joseph boriotti
Just used BSP31.2 and

Just used BSP31.2 and DataWedge (Rev A1 candidate) to read the WIKIPEDIA bar code from http://en.wikipedia.org/wiki/Code_39. Check this.
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Robert Pommerencke
Attached you will find an

Attached you will find an example of the barcode in quesiton.
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Prashanth Kadur
I just tried the barcode you

I just tried the barcode you provided.  It is code39 alright.  There is nothing wrong with the ES400/DataWedge either.  The problem seems to be in the amount of data encoded in the barcode.  There are 28 characters in the barcode and that is too long for the ES400 camera to decode.  When I used another device with a laser scanner, I was able to scan the barcode.  Cameras are not built for scanning lengthy barcodes.

This is my opinion and I am not an expert in optimizing the barcode.  You can still contact the support team and see if they can help you futher.
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Don Khan
To add a slight observation..

To add a slight observation...not too many characters; however, more of a physical limitation.  The ES400 can decode code 39; however this particular sample is too long to physically fit within the window of opportunity for the camera.  To allow the code to fit within the scan window one has to increase the distance from the reader to the label; however, this distance is beyond the specification for the ES400.  Just my observation!!
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