1) 2/3/2012 2:12PM CET
2) 1day
3) MC65
4) WM65 OEM v02.31.0002
5) #2534999
Fusion 040T fix from SPR# 21294 Customer uses MC65 with Creme JVM on WLAN and reported OS crashes. He updatet Fusion and claims that he after Fusion upgrade still see OS hangs and resets. I have got rtlog with the following snippet right before the crash occured. Could someone please look at it if there is something helpfull? 177861, 2010-08-08, 02:54:21, 0cbaf54eh, 4bb2415eh, ##################################### 177862, 2010-08-08, 02:54:21, 0cbaf54eh, 4bb2415eh, NLedDriverSetDevice: 177863, 2010-08-08, 02:54:21, 0cbaf54eh, 4bb2415eh, LenNum: 0 177864, 2010-08-08, 02:54:21, 0cbaf54eh, 4bb2415eh, OffOnBlink: 0 177865, 2010-08-08, 02:54:21, 0cbaf54eh, 4bb2415eh, OffTime: 0 177866, 2010-08-08, 02:54:21, 0cbaf54eh, 4bb2415eh, OnTime: 0 177867, 2010-08-08, 02:54:21, 0cbaf54eh, 4bb2415eh, TotalCycleTime: 0 177868, 2010-08-08, 02:54:21, 0cbaf54eh, 4bb2415eh, LOCK: 0 177869, 2010-08-08, 02:54:21, 0cbaf54eh, 4bb2415eh, ##################################### 177870, 2010-08-08, 02:54:21, 0cbaf54eh, 4bb2415eh, [NLED] CPLD SET LED =0 Type=0 177871, 2010-08-08, 02:54:23, 0cbaf54eh, 003625d2h, GENRAL:: S=C0010016 R=0D010217 T=Q 177872, 2010-08-08, 02:54:23, 0cbaf54eh, 003625d2h, _athsSetTxPower mW : 0 177873, 2010-08-08, 02:54:23, 0cbaf54eh, 003625d2h, _athsSetTxPower dBm: 8 177874, 2010-08-08, 02:54:28, 0cbaf54eh, 205a0ab6h, [MOT-Dbg] : WMIConnectIndication 177875, 2010-08-08, 02:54:28, 0bf3e7cah, 8bc923aah, wpa_driver_ndis_set_key:: swapping keys 177876, 2010-08-08, 02:54:28, 0cbaf54eh, 205a0ab6h, WCSRV:: WCS_STATUS Unhandled 0x40010012 177877, 2010-08-08, 02:54:31, 0cbaf54eh, abac68eah, IPAddress : 192.168.10.76 177878, 2010-08-08, 02:54:33, 8b392d76h, 0b0a57eeh, PlugInManager: ExecuteSubroutine ret 7 177879, 2010-08-08, 02:54:35, 0cbaf54eh, 205a0ab6h, WCSRV:: WCS_STATUS Unhandled 0x40010012 177880, 2010-08-08, 02:54:42, 0cbaf54eh, 80954fc2h, GPC::DS Fail 177881, 2010-08-08, 02:54:42, 0cbaf54eh, 205a0ab6h, WCSRV:: WCS_STATUS Unhandled 0x40010012 177882, 2010-08-08, 02:54:42, 8b392d76h, 6b979b0eh, eMscript TimeStamp: 2/1/12 4:34:17 AM 177883, 2010-08-08, 02:54:49, 0cbaf54eh, 205a0ab6h, WCSRV:: WCS_STATUS Unhandled 0x40010012 177884, 2010-08-08, 02:54:56, 0cbaf54eh, 205a0ab6h, WCSRV:: WCS_STATUS Unhandled 0x40010012 177885, 2010-08-08, 02:55:03, 0cbaf54eh, 205a0ab6h, WCSRV:: WCS_STATUS Unhandled 0x40010012 177886, 2010-08-08, 02:55:05, 0cbaf54eh, 80954fc2h, GPC::DS Fail 177887, 2010-08-08, 02:55:05, 8b392d76h, 4b134f32h, eMscript TimeStamp: 2/1/12 4:34:40 AM 177888, 2010-08-08, 02:55:10, 0cbaf54eh, 205a0ab6h, WCSRV:: WCS_STATUS Unhandled 0x40010012 177889, 2010-08-08, 02:55:17, 0cbaf54eh, 205a0ab6h, WCSRV:: WCS_STATUS Unhandled 0x40010012 177890, 2010-08-08, 02:55:24, 0cbaf54eh, 205a0ab6h, WCSRV:: WCS_STATUS Unhandled 0x40010012 177891, 2010-08-08, 02:55:31, 0cbaf54eh, 205a0ab6h, WCSRV:: WCS_STATUS Unhandled 0x40010012 177892, 2010-08-08, 02:56:09, 0cbaf54eh, 80954fc2h, GPC::DS Fail 177893, 2010-08-08, 02:56:10, 8b392d76h, 4b134f32h, eMscript TimeStamp: 2/1/12 4:35:45 AM 177894, 2010-08-08, 02:56:13, 0cbaf54eh, 205a0ab6h, WCSRV:: WCS_STATUS Unhandled 0x40010012 177895, 2010-08-08, 02:56:20, 0cbaf54eh, 205a0ab6h, WCSRV:: WCS_STATUS Unhandled 0x40010012 177896, 2010-08-08, 02:57:09, 0cbaf54eh, 205a0ab6h, WCSRV:: WCS_STATUS Unhandled 0x40010012 177897, 2010-08-08, 02:57:14, 0cbaf54eh, 80954fc2h, GPC::DS Fail 177898, 2010-08-08, 02:57:15, 8b392d76h, 4b134f32h, eMscript TimeStamp: 2/1/12 4:36:50 AM 177899, 2010-08-08, 02:58:00, 0cbaf54eh, a01a3d92h, Data Abort: Thread=801cf550 Proc=81a367a0 'device.exe' 177900, 2010-08-08, 02:58:00, 0cbaf54eh, a01a3d92h, AKY=00000005 PC=ffffcb80(???+0xffffcb80) RA=8143f6f8(NK.EXE+0x0003f6f8) BVA=e52de004 FSR=00000005 177901, 2010-08-08, 02:58:00, 0cbaf54eh, a01a3d92h, #$# Exception 0xC0000005 177902, 2010-08-08, 02:58:00, 0cbaf54eh, a01a3d92h, #$# Thread procedure: istdrv.dll!0x000082F4 (in dll) 177903, 2010-08-08, 02:58:00, 0cbaf54eh, a01a3d92h, #$# PC: nk.exe!0x5EBFCB80 (in exe) 177904, 2010-08-08, 02:58:00, 0cbaf54eh, a01a3d92h, #$# Return address: nk.exe!0x0003F6F8 (in exe) 177905, 2010-08-08, 02:58:00, 8c643fa2h, 2c413fc2h, ERROR: r:\mc65_312d\wm\platform\qcmsm\src\kernel\power\sleep.c line 364: 177906, 2010-08-08, 02:58:00, 8c643fa2h, 2c413fc2h, ERR: invalid handle passed to assert Many thanks in advance, Michal
4 Replies
Thomas, they say yes, but I am checking this. I asked also for the memory dumps and process list. Thank you
Per the customer, re-instalation of the patch and exact following the Fusion instalation steps the problems seems to be resolved. Thank you all for help.
When dealing with a Java we sometimes see the JVM memory grow and cause issues in other seemingly unrelated areas. can you post the emscript files including the process snapshots? This will help to see if this is memory usage related. There also should be a DR watson dump file (in the hidden folder under windows/system) that may be helpful.
Did they follow all the instructions prior to installing the Fusion patch? Most important reload the OS and perform clean and blank?