1) July 11th, 2012
2) 3 days
3) MC3190
4) WM6.5 BSP 41
5) 2619237 Customer is experiencing intermittent lockups on their units. They captured the lockup with eMscript and sent the files including the RTlog but I'm not able to see any cause. Can someone take a look and see if they can find anything? The lockup occurs at about 10:54 on 07/11/2012 and the user reboots the unit at 11:06 after they are not able to recover. Thanks, Tony
1 Replies
At 10:54, there is a resume from suspend along with a system time change for some reason (that may be normal on each resume), and at the same time the network does not connect back after that resume. The network does not reconnect again until after the reboot. I am guessing when this customer says lockup, it is really that their application is stuck due to no network. It also looks like the user suspended the device with the power key pretty soon after resuming - maybe that could be a cause of some issues too. You probably need Fusion logs to see why this issue is occurring.