captive-portal issue with iPhones

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A Afshin Mansoorieh 3 years 5 months ago
20 3 0

we have a customer who is in middle of a wireless deployment to their stores.  they have guest WiFi captive portal enabled on their AP6532s (every AP has the landing pages on-board so captive portal is set to "advanced"). this is a NOC deployment with NX9500s in the data center running WiNG 5.2.12 (which was the latest FW when installation started). they are reporting issues with iPhones where it gets the landing page and they can agree to T&Cs but when they accept, the browser does not redirect to the destination page, they just see a blank page.  if they refresh the page, then its OK.  they do not see this issue on Android phones. does anyone have a customer with similar installation who is reporting same type of issue? any details on cause or remedies would be greatly appreciated. thanks, afshin

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3 Replies

J Jim Preusse

I’ve tested a way to disable the Apple Captive Portal Assistant/Sheet.  If you put www.apple.com into a DNS whitelist, the Captive Portal Assistant will not pop up after connecting to a Captive Portal Network.

 

After connecting to a wireless network, Apple tests connectivity by going to http://www.apple.com/library/test/success.html.  If successful, the user can launch Safari and start browsing.  If the test fails, then Apple launches their Captive Portal Assistant.

 

Regards,

Jim

D David Taylor

It is not just iPhones, but also iPads.  We had similar issues with captive portal pages for store deployments for a large shoe vendor.  Apple, because the feel they can set standards, does not launch a "real" browser when the device encounters a captive portal as part of the sign on process.  Instead, it appears to be a "mini" browser with very limited capabilities.  So it won't handle redirections.  If you refresh the page you can sometimes see the browser page close and another open; the new one is the mobile safari browser. Macs don't have the problem because they launch a full browser.

K Kevin Marshall

Afshin, This is not an issue but the way that IOS devices operate. When a IOS device connects to the network with a Captive Portal it will open the landing page in what apple calls a 'Sheet' which closes upon being granted access to the network. The landing page is not displayed in Safari which means you cannot re-direct the browser to another page. Regards, Kevin

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