date 3/21/2013 WT41N0 BSP1.26.44 case 2796458 customer is launching telnet using startupctl.exe on a clean device customer states devices are locking up. they are deploying tomorrow had customer capture lockup in emscript (attached) need assistance with analysis lockup is occurring on line 115 of the resourcemonitor.csv file (attached)
WT41N0 Lockup// Expert user has replied. |
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customer sent me another set of log files .. said issue occurred around 3:55 on the device , I believe it occurred around the time proc0001 Please review as this is an urgent issue for the customer. device is locking up for a period of time. occurs only on reboot.
There was an issue reported during Fedex testing that the lockup occurs during boot up.
This issue is related to OAL RTC layer sync. This issue is fixed in OS version 01.26.46, please try to load this image and test.
OS Update Image v01.26.46 & PSDK for WT41N0 CE7 https://support.symbol.com/support/search.do?cmd=displayKC&docType=… 0 494248565