Wing5 RFS7000 rebooting with AP300 AP's

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A Arnold Joseph Ballesteros 2 years 11 months ago
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Our customer recently upgraded 2 WS5100 with 96 AP300's to Wing5.4.2  RFS7000 plus a few AP650's (9)  in tunnel mode. When there is wlan traffic , the RFS7000 reboots by itself.  Techdumps were taken, a replacement unit was installed  as recommended by CIC but still the same. It is a network outage but  we have not heard from APAC CIC for the past 12 hours. Partial Error below:

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4 Replies

A Arnold Joseph Ballesteros

Already did open a case and techsupport dump was provided already. 
The case no. is 2826695. It is always a  network outage and it took too long for CIC to respond considering there is no support on weekends.

M Mario Di Pasquo

Hi Arnold, Have you opened a case with the Support Center ?  If not, I would do so immediately.   You will need to send us the tech-support file from the RFS and I have attached a document that explains how .

M Mario Di Pasquo

Here is the tech-support document

A Alona Gian

Arnold, Please send me all information and tech dump from the controller. Aloa

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