1) Time/Date: 2:30PM/ July 23, 2013 2) Response time: 4 hours 3) Product: ES400 4) OS Version: BSP44 5) Clarify Case #2881587
ES400 Random Reboots on BSP44, PiiComm is the Partner and TKE (Thyssen Krupp Elevator) is the end user. I've attached the logs. Can anybody take a look and provide an idea on what is causing this to happen?
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Engineering feedback:
We checked RtLog for "ErrHandler: ARM9 FATAL ERROR" and found that the random reboot occurred 13 times during 12:32:47 ~12:47. It looked that the warm boot could not recover the device so cold boot was necessary. We found the random reboot was linked with the failure of entering suspend(12:31:48) which caused auto reboot begun at 12:31:48. We also found that system resumed at 12:31:47 but the resuming log message looked abnormal and moreover system immediately entered suspend again at 12:31:48. Engineering requested to have QXDM done.