1) Time/Date: 6pm: 7/31/2013 2) Response time: 4 hours 3) Product: MC67 4) OS Version: BSP27 5) Clarify Case #: 2892890

Quest Diagnostics MC67 Stuck on Splash Screen Issue Device MC67NA-PDABAA00300 Opportunity:  3500 units total. 1400 units to be deployed before year end Serial Number 13000521400371 OEM version 01.27.36 Installed applications 1. Afaria MDM software 2. Cargo Matrix QDTrac 3. Microsoft .NET CF 3.5 EN-String 4. SQLServerCompact 3.5 Core 5. Symbol Managed Class Libraries 6. Sync Services for ADO.Net 1.0 Issue: Device will get stuck on splash screen during reboot (cold or warm). Issue is easily reproducible with customer applications loaded on device. Stuck condition happens ~7 out of ten times. To recover device either a cold or warm boot needs to be performed multiple times to get device to boot completely.
Troubleshooting steps and timeline: #1
~1:29PM Cold boot device ~1:31PM Device stuck on splash screen ( WindowsEmbedded Handheld) ~1:32PM warm booted device ~1:33PM Device stuck on splash screen ( WindowsEmbedded Handheld) ~1:35PM warm booted device ~1:37PM Device stuck on splash screen ( WindowsEmbedded Handheld) ~1:38PM warm booted device ~1:38PM device booted up to today screen ~1:39PM exported RTlog (attached below) RTLOG_D20130731T122939.txt  #2 ~1:43 Installed eMscript ~1:43 warm booted device ~1:44 Device stuck on splash screen ( WindowsEmbedded Handheld) ~1:46 warm booted device ~1:47 device booted up to today screen ~1:48 pulled eMscript logs from device (attached below) eMSCRIPT 148PM.zip  #3 ~1:52 cold booted device ~1:53 device booted up to today screen ~1:54 warm booted device ~1:55 device booted up to today screen ~1:56 warm booted device ~1:57 Device stuck on splash screen (WindowsEmbedded Handheld) let device sit for 7 minutes to see if emscript would gather more data needed. ~2:04 warm booted device ~2:05 device booted up to today screen ~2:06 stopped emscript and pulled logs (attached below) eMscript log 206PM.zip 
#4 ~2:09 cold booted device ~2:10 Device stuck on splash screen (WindowsEmbedded Handheld) let device sit for 11 minutes to see if emscript would gather more data needed ~2:21PM warm booted device ~2:22PM device booted up to today screen ~2:22PM stopped emscript and pulled logs(attached below)
eMscript 220PM.zip