1) Time/Date: 2:40PM: 8/1/2013 2) Response time: 4 hours 3) Product: MC65 4) OS Version: BSP44 5) Clarify Case #: 2886947 Device lock up and after reboot stuck on the splash screen The only way to recover is to re-image using golden image from the SD card. eMscript collected into the SD card. Attached eMscript log. Customer was able to collect this log from the SD card after device stuck on boot. about 8:50AM 7/30/2013 Please review.
MC65 CAN NOT RESUME AND THEN STUCK ON SPLASH SCREEN// Expert user has replied. |
2 Replies
I looked further back in the emscript logs and the issue is most likely caused further back during the time on 7/29 with 100% CPU. This went on and off for a little and then became consistently on for a long time. During this time App Center had focus and the WWAN radio was off. One process list shows connection manager was using most of the CPU. Could the customer have an app that keeps trying to create a connection and doesn't handle WWAN being off?
Are there more files? There was no RTLog from emscript in this zip.