ES400 Incompatible software image

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S Stephen Vye 3 years 6 months ago
2 2 0

Hi All, At the initial boot of an ES400 one of our customers is getting stuck at a message as attached, (The software image is incompatible with this device). It seems very early and low-level, so I thought I'd check if we are alone on this or if others have seen this. I've recommended the update to the latest firmware, but I am dubious whether this message may continue. Regards,

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2 Replies

T Thomas Panariello

Stephen, take a look at SPR 22369. This issue should be addressed with the latest version of firmware. Thanks, Tom P.

S Stephen Vye

Thanks thats great - it's on the plan. Don Khan also provided this suggestion by e-mail (he had an issue preventing him from posting to DevCentral), so I believe it will be a fix.

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