MC65 Failure to Connect to Sprint

D Daniel Teeters 3 years ago
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We have a large number of MC65's on site  and a few of them have the Cellular radio turned on, but seem to be failing to associate to the Sprint network.   Has anyone seen this before? We are running he latest OS build 3.44.00x  I am not sure if it is 0000 or 0004. Note from Partner:
Using all of the external signs (flashing green LED and on screen antenna signal meter), the device appeared to be on the Sprint network.  However, the device was not able to transmit any data or sync w/ MobileFrame.  the ustomer exited AppCenter and went into the Wireless Manager application the Phone setting was On.  Typically, when associated to the Sprint network, the device shows the word ‘Sprint’ in the box below Phone.  This device was just showing the word ‘On’  It almost appears that the devices are turning on the Cellular radio, but it isn’t associating with the Sprint network.

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