Simulscan Demo not working on TC55


I loaded the new BSP's and it installed fine.  Printed the Manufacturing from but can't scan the manufacturing form.

 

When I get closer to the form the green box comes up on the screen but the barcodes do not fit into the green box.  When I pull back to get the barcodes on the form to fit into the view finder the green box goes away.

 

Any suggestions.

Anonymous (not verified)
Kenneth,The goal is to hold

Kenneth,

The goal is to hold still once you see the largest green box on the display. Please hold still once you see the green box and the barcodes should be decoded.

It's best the green border frames the form's outer boundaries in case of a structured document. However, for barcodes-only target, framing the boundary is not really required. So long as you see all the barcodes inside the green box, you should be fine.

There's a tutorial video posted on Launchpad that walks the user through this framing and capturing process that might be of help to you : https://launchpad.motorolasolutions.com/DPX/DPX%20Animation.mp4

If you still face issues, please let me know. The device uses the accelerometer to sense if you're holding the device still or not. We can suggest tuning those settings to help you with better performance/accuracy. These settings are exposed as "auto capture" and "auto capture sensitivity" in the device UI.

Thanks,

Anu

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Kenneth Haley
I did read the word document

I did read the word document and watched the video so I was prepared for that.  The green box only shows up when I am so close that the form boarders are outside of the green box.  When I pull back so that the boarders will fit inside the green box, the green box goes away.  I hold still but it doesn't come back until I move closer to the document.  

Question how large should the form be?  is it printing larger than it should be?  Its almost as if the camera isn't focusing on the barcodes that far away.

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Anonymous (not verified)
In the case of the

In the case of the Manufacturing form, the form's borders do not need to be inside the green box. If you see all barcodes inside the green box, that should suffice.

Printing the Manufacturing.pdf on a regular A4 sized sheet choosing "Actual size" should be ideal.

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Kenneth Haley
I adjusted the printer for A4

I adjusted the printer for A4, I didn't see a option for print size, The form is about 3.5 by 6 inches.

IMG_20140813_162234.jpg
I can get the green box to come up but it never includes all of the barcodes.   as soon as I pull back to include all barcodes the green box goes away and doesn't come back.

The forms folder has XML files in it, do I do anything with those?

Ken

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Anonymous (not verified)
Ken,If you're seeing the

Ken,

If you're seeing the green box, you're on the right path. Just hold still with the green box visible and you'll see the results screen containing the decoded data appear.

Can you please confirm if you can see the decoded data results or not ?

The green box appears to signify the form has been identified. Once you hold still for a second [or less], the actual results will be appear.

-Anu

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Kenneth Haley
Just updated to Ver 1.2.2 and

Just updated to Ver 1.2.2 and now I don't get the green box at all.

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Pietro Francesc...
Same for me.TC 55 with

Same for me.

TC 55 with KK

SimulScan Demo 2.3.2

SimulScan Engine v1.2.2

I can scan the "Postal, Transport & Logistics" form BUT no luck (never seen the green box) using the "Manufacturing" form.

I've tried from very close to a distance where I can capture all the image, I've never seen the green box...

BTW barcodes are readable using the DWDemo on the same device, but from much closer than what is necessary to take the full image with SimulScan.

~Pietro

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Lawrence Ng
Hi Pietro,Thanks for trying

Hi Pietro,

Thanks for trying out the showcase app. Just some questions and tips to try to identify the cause of the unsuccessful Manufacturing form:

-Have you correctly set the use case to "Manufacturing" on the upper right corner? Trying to scan the Manufacturing form using the Postal screen will result in an unsuccessful scan

-Try framing the camera viewfinder such that only all the barcodes are on the screen (barcode-only forms do not require any borders)

-Is there sufficient lighting? Turn on the flash if used in a low light environment

-You mentioned that the barcodes are readable on the device, but closer than the full image. Can they still be read if placed at a distance such that only all the barcodes are on the screen, but not the full image?

If any of these tips helped, feel free to let us know what worked for you! If not, if you can include an image of what you see on the screen when the form doesn't work, that will help us debug further.

Lawrence

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Pietro Francesc...
Thanks Lawrence,yes, lights

Thanks Lawrence,

yes, lights are on and I'm scanning the right module with the right selection.

Tested with all different configurations low-light, full light, flash on/off debug on/off

Never seen the green box. Is someone able to make the green box appear on a TC 55 with KK using the Manufacturing form?

I'll make a video of my tests so you can help me understand what I'm doing wrongly :-)

~Pietro

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Anonymous (not verified)
Hi Pietro,i just followed the

Hi Pietro,

i just followed the steps below and I was able to get the demo working, see if this may help to identify any missing steps:

Started with JB build 1.74

Installed the following from extranet: https://compass.motorolasolutions.com/cgi/go/469953770

  • Installed Factory Reset
  • Installed Full Package Update
  • Installed TC55 Simulscan Enabled

Rebooted device

Started SimulscanDemo app

Selected Manufacturing  template from top right menu

Pressed start Simulscan

The green border comes up (as the people described, the barcodes don’t all fit on the green square)

Within 2-3 seconds I hear the beep and data is on the screen


I also tried postal with same results, it worked fine.

For printing, I left the defaults on the printing (8.5x11, Black/White, Portrait).  Both print outs came on 8.5x11 size.  Postal covers most of the page (came out landscape), Manufacturing is ~ 1/3 of the page, centered (portrait)

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Pietro Francesc...
Thanks Ana,As I wrote in my

Thanks Ana,

As I wrote in my email, I'm doing my testing on TC55 with KitKat.

On this OS, Postal works correctly 100%.

No way to get the Manufacturing form to be scanned.

Given that Document Capture 3.0 will be released on TC55 Rev.B (KitKat) seems relevant to test on that release :-)

~Pietro

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Anonymous (not verified)
After I applied all the files

After I applied all the files mentioned above the O.S. shows as: Android Version 4.4.3

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Kenneth Haley
Ana it doesn’t work for me

Ana it doesn’t work for me either.

I have followed the instructions, printed the form on a different printer, upgraded the device to KK, still no dice with the manufacturing form.

Ken Haley

Senior Technical Architect

Motorola Solutions, Inc.

motorolasolutions.com<http://www.motorolasolutions.com/>

M: +727.366.2466

E: Ken.Haley@motorolasolutions.com

LinkedIn: http://www.linkedin.com/profile/view?id=33852953&trk=tab_pro

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Anonymous (not verified)
It may not matter, but I have

It may not matter, but I have another KK device (using the regular BU builds) and it shows  Android Version: 4.4.2

Which Android version do you have ?  Just checking if we have equivalent sw builds.

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Kenneth Haley
I also have a KK device on

I also have a KK device on 442

Ken Haley

Senior Technical Architect

Motorola Solutions, Inc.

motorolasolutions.com<http://www.motorolasolutions.com/>

M: +727.366.2466

E: Ken.Haley@motorolasolutions.com

LinkedIn: http://www.linkedin.com/profile/view?id=33852953&trk=tab_pro

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Matthew Chu
So did you ever got SimulScan

So did you ever got SimulScan to work with the Manufacturing label?  The SimulScan works with the Postal label.  But for the Manufacturing label, the green box doesn't even come up.  When I switch it back to the Postal label via the menu, the green box shows up, and all is well.    I upgraded the TC55 with SimulScan_UpdatePackage_V1.2.3 but no luck in getting to work with the Manufacturing label.  What am I doing wrong?

Also, after upgrading the TC55 with SimulScan_UpdatePackage_V1.2.3, the Android version is v4.2.3  and under Settings the Developer options under SYSTEM is missing, so I cannot connect the TC55 with ADB to my PC for debugging.  USB cable is connected and PC recognized the TC55.

Anyone encounter this?

Incidentally, I downgraded back to JB, and developer options is back.

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Anonymous (not verified)
Mathew, Ken, Pietro,This is

Mathew, Ken, Pietro,

This is getting intriguing. I found myself an old JB TC55 to retrace your steps and it seemed to work fine. I followed the steps as below :

1. Downloaded all the files from https://compass.motorolasolutions.com/cgi/go/469953770  [All 4 files except the "SimulScan_UpdatePackage_1.2.2.zip"]

2. Followed the steps in the SimulScanReadme.pdf at https://compass.motorolasolutions.com/cgi/go/ssalpha  and immediately tried out the Manufacturing form soon after boot up.

Findings :

1. It didn't work the first couple of times right after the device booted but then it started to work as expected.

2. Orientation held : The "MSI Reader" logo on the target sheet is directly below the USB cable connected to my TC55.  [This orientation seemed to work best. With the other orientations, I needed to move the device back and forth to better align].

3. If I moved the device farther so the entire dark bounding box on the target sheet is visible, I couldn't see the green box pop up all the time. I moved the device closer to the sheet so the bounding box is no longer visible and it then decoded better.

In the case of the Manufacturing form [and with any "barcode-only" form], the form's dark bounding borders do not need to be present inside the green box. If you see all barcodes inside the field of view and in the green box, that should suffice.

Printing the Manufacturing.pdf on a regular A4 sized sheet choosing "Actual size" should be ideal.

Can you please try it out again with the above steps and try our different working range [between the device and the target sheet] and let me know what you find ? There's a tutorial video here that helps address some of these issues : https://launchpad.motorolasolutions.com/DPX/DPX%20Animation.mp4

If you guys still face issues, please let us know. We'll probably need to have a more involved session to debug this.

Thanks,

Anu

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Pietro Francesc...
Hi Anu,at the end I was able

Hi Anu,

at the end I was able to have it working on two different TC55.

In my case the issue was the printing quality.

What fooled me is that, it was good enough for the T&L sample but not for the the Manufacturing form.

tested on two different devices 1.22 and 1.23 is now working flawlessly.

Thanks for your support

~Pietro

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Anonymous (not verified)
- Thanks for the heads up.,

- Thanks for the heads up.

,

Finally I found another person reporting this issue. He is a contractor at our facility and uses our network printers differently. Turns out the issue you're facing is most likely due to the printer drivers used to print the Manufacturing.pdf form.

For example, given the same printer [Ricoh MP4000 PS], there are two drivers : an older MP4000 driver and a newer MP c4000 driver. Attached is what the images of the Manufacturing.pdf printed from his laptop using the older driver and then the newer driver look like. The left doesn't work at all like you reported while the right image works like a charm.

Could you please :

- confirm if your .pdf looks like the left image or the right

- if it's the left, could you please update the drivers on your printer and try again ?

Thanks,

Anu

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Anonymous (not verified)
Also, regarding your

Also, regarding your developer options disappearing, this is an Android KitKat "feature" added by Google 4.2 onward. To restore the option, all you need to do is :

- Settings -> About Phone-> Tap on the "Build Number" about 7 times until the toast message congratulating you for unlocking the Developer Options

- Return to the Settings menu and you'll see that Developer Options visible again

-Anu

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