Imager not working on my TC75`s

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H Horst Anderlohr 3 years 6 months ago
28 3 0

Hello Team,

I got two TC75`s which I urgently need for a customer demonstation.Unfortunately on both devices the Imager is not working. I just used the DWdemo for testing.
Using the camera as a scanner, works perfect.
I updated already to the latest BSP, but the imager still does not work. (Build 01-23257-K-04-02-00-D1)

I`m a bit under pressure, so every help getting this fixed is very welcome.

Thank you, kind regards

Horst

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3 Replies

M Mahesh Mutha

We have a potential fix which is scheduled to be released on Friday.  Let us know if that works.

Recommend:   Using latest FC1  11_7 release build.

   

X1-23257-K-05-01-00-D1
https://compass.motorolasolutions.com/cgi/go/493131412

Images

OS
Method
Build

TC75
Recovery
Rel
NA

Fastboot
Rel
https://compass.motorolasolutions.com/cgi/go/493131082

Recovery
Debug
NA

Fastboot
Debug
https://compass.motorolasolutions.com/cgi/go/493131742

Also note: We can provide a test build which you could flash just in meantime.  Let us know.  We will create one for you.

P Pietro Francesco Maggi

Hi Horst,
I got a similar problem on the unit I've.
However the imager works, is only the illumination that does not always turns on.

If I try to decode a barcode with the imager the illuminations turn only one every 3-5 times, but the imager is able to decode the barcode if the ambient light is "normal".

~Pietro

D David Singer

Horst,

I have some engineers looking into this (lots of e-mails going back and forth) and we hope to have a resolution for you shortly.

Thank you much.

David Singer

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