Reset MSP Agent on TC55

Hello all,

Just getting started with TC55, leveraging AirWatch to generate barcode enrollments.  My issue is that I generated one, but it wasn't correct.  Now, the MSP Agent won't give me an option to scan barcodes any more to try to reconfigure.  I've installed both the Factory Data Reset and Enterprise Reset packages on the device from Recovery mode, and installed the "Enterprise Enabler" package downloaded from the Support site, but no luck.

 

Anyone know how to clear the MSP agent configuration so I can try this again?  I really can't imagine that I've somehow "bricked" my TC55.  By "bricked" I just mean the MSP aspect; the OS runs fine on the device and I can mount it on my laptop to copy files, etc (though that was also a bit of a chore, having to install the Moto USB driver first).

Anonymous (not verified)
Scanning the barcodes would

Scanning the barcodes would be in the Rapid Deployment app on the launcher, not the MSP agent.

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Kyle Schroeder
Dan,Thanks, my co-worker also

Dan,

Thanks, my co-worker also realized this just today. Thanks for the assist! Like I said, just getting started...

The upside is that now that we're "doing it right", we're close to having it functional already.

Thanks again!

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