2 Replies Latest reply on Feb 19, 2015 12:34 PM by Alexander Babichev

    Partial Device Registration

    Mike Bennett

      We host a copy of RhoConnect for our clients.  (https://rhoconnect.ourdomain.com and https://rhopush.ourdomain.com which are decrypted to http and forwarded to the correct ports on the RhoConnect server)

       

      All works well in most instances, but we have one client who connects his devices via the corporate WiFi whose devices fail to fully register.  When I look at the device in RhoConnect only the fields

       

      roh__id

      user_id

      last_sync

      app_id

       

      Appear.

       

      This does not stop the device from synchronising manually, but does prevent us from sending push notifications to the device.

       

      If the user connects the device to their public WiFi then the device registers correctly.

       

      This suggests to me that something about the network is causing this.  Are there any guidelines about connecting to RhoConnect from behind a firewall?

       

      Using RhoConnect v4.1.0 and Android devices.