4 Replies Latest reply on Oct 27, 2017 3:27 AM by Duncan Aird

Motorola TC55 Certificate Installed, but get error when trying to read

Clayton French Apr 9, 2015 5:43 PM

I am installing an APK that requires a certificate to be installed on the device to talk to a server (SMP 3.0 Server). When I install the certificate, the certificate installs smoothly. When I launch either the application or try to ping the server with the browser the device tells me that the certificate name does not match. This is a certificate that works on all other Android devices (Galaxy s3, s4, and Note) except for the enterprise devices (TC55 and ET1). We just ordered 40 of these devices and unfortunately can't even run our application on them...

Are certificates handled differently with the TC55? Is there some where I can get more informationm?

Any help would be appreciate

-Clayton

Re: Motorola TC55 Certificate Installed, but get error when trying to read

Derek Warren May 5, 2015 8:11 AM (in response to Clayton French)

How are you loading the certificate through Settings -> Security -> Install from storage/sdcard?

On Samsung devices any certificate the user imports is automatically trusted by the browser, our devices requires certs installed through the system (usually done with the EMDK). Here is a post to create a certificate installer APK using our EMDK that should help: Install CA Certificate using Certificate Manager
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- Re: Motorola TC55 Certificate Installed, but get error when trying to read
  
  Duncan AIRD Oct 22, 2017 11:34 PM (in response to Derek Warren)
  
  Hi Derek
  The link you provide above gives a message about access being restricted. Can you change that?
  Or is there another way I can load the certificate?
  
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  - Re: Motorola TC55 Certificate Installed, but get error when trying to read
    
    Derek Warren Oct 24, 2017 8:26 AM (in response to Duncan AIRD)
    
    With the EMDK this link should work: Install CA Certificate using Certificate Manager - Zebra Technologies TechDocs
    
    You can also use our StageNow tool that doesn't require any code just creating a profile and scanning a barcode but you'll need to download and install the tool to your PC.
    Installing StageNow - Zebra Technologies TechDocs
    
    Getting Started - Zebra Technologies TechDocs
    
    Cert Manager - Zebra Technologies TechDocs
    
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    - Re: Motorola TC55 Certificate Installed, but get error when trying to read
      
      Duncan Aird Oct 27, 2017 3:27 AM (in response to Derek Warren)
      
      Thanks for this Derek!
      I'm kinda battling though. When I install StageNow and try to create profiles I get a message "Error Creating the Profile", with no further info.
      I've installed AndroidStudio and then I get errors with Gradle Sync failed. (Even if I run it outside of corporate firewall).
      The only thing I want to install on the device is a root certificate so that it can connect to our server that has the Comodo certificate on it. Is there any simpler way to get that done?
      
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