"Unfortunately, Firmware Update App has stopped"

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T Thomas Panariello 3 years 6 months ago
9 5 0

I get this error message when I attempt to run the FirmwareUpdateActivity.apk after upgrading my device to 061615. Anybody else seeing this?

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5 Replies

D David Singer

Folks,

Not sure what to say... When in doubt, do a Factory Reset and then try and run the APK.

David

T Thomas Panariello

David, I have tried running a EnterpriseReset, FactoryReset, and FullFactoryReset. I continue to get the error whenever attempting to run the APK.

Has the upgrade procedure and this APK, been tested on rev A and B devices?

D David Singer

Tom and team,

I thought my instructions say the Scanner FW Update APK was ONLY for Rev C.

Yep... just checked... for Rev C Only.

That would do it.

David

D David Fischer

I did not and have not seen this and have run it a couple times now. I know we were just told we no longer had to disable DataWedge before running the APK but did you stop it before running the APK?

T Thomas Panariello

Yes, I followed the update procedures that David Singer posted. I'm disabling DataWedge before running the APK. The device successfully upgraded to 061615 but I'm not able to run the apk...

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