MC18 Cradle Firmware

I have a customer running 2 sites and 6 walls of Android MC18's. They have reported that two or three times over the last 6 months that one wall of cradles have decided to reset the wall ID to 65,535, the row and column ids were also all incorrect. They then have to manually reconfig the the cradles in the wall. Customer is using the Three slot HD cradle.

 

Is there any update available or planned for cradle firmware or does anyone know what may be going on here?

 

Thanks

 

Andy

Anonymous (not verified)
Hello Andrew, i'm not sure

Hello Andrew, i'm not sure what's going on here, it may be best to open a support ticket to get info on a new firmware release and have support look into the issue. I'm not aware of any known issues with wall ID resets.

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