1 Reply Latest reply on May 6, 2016 6:35 AM by Billie Hecox

    Urgent - TC55 abrupt reboot

    Samuel Eveille

      Hello,

       

      We have an urgent request regarding a problem we are facing on a TC55 device.

       

      We have developped a JAVA Native application and now that it is running in production (with more than 500 TC55 running target !), we have a abrupt reboot of the TC55 with no log at all on our side (just reboot). (all ou TRY/CATCH are present but we see nothing)

       

      What we have identified is the following :

       

      Upon the occurrence of these problems we used MLogManager utility.
      Logs folder \ AbnormalResets clearly illustrate the various reboot.
      We found in the kernel_log_YYYY_MM_DD_HH_MM.txt file traces that challenge us and for which we would like to have your analysis:
      "Logs \ vbatdet_low_irq_handler: batt voltage fell below summarizes load enabled.


      What is the signification of this message?

      Is it related to a charge terminal problem?

      Can it cause a reboot of the terminal?
      Might it be linked to a calibration problem ?

       

      Thanks for your quick support
      Regards

      Samuel