Hello,
 
We have an urgent request regarding a problem we are facing on a TC55 device.
 
We have developped a JAVA Native application and now that it is running in production (with more than 500 TC55 running target !), we have a abrupt reboot of the TC55 with no log at all on our side (just reboot). (all ou TRY/CATCH are present but we see nothing)
 
What we have identified is the following :
 
Upon the occurrence of these problems we used MLogManager utility. Logs folder \ AbnormalResets clearly illustrate the various reboot. We found in the kernel_log_YYYY_MM_DD_HH_MM.txt file traces that challenge us and for which we would like to have your analysis: "Logs \ vbatdet_low_irq_handler: batt voltage fell below summarizes load enabled.
What is the signification of this message?
Is it related to a charge terminal problem?
Can it cause a reboot of the terminal?Might it be linked to a calibration problem ?
 
Thanks for your quick support Regards
Samuel