2 Replies Latest reply on Aug 3, 2016 2:29 PM by Shane Bumpurs

    CoreScanner.exe crashing when used with LS2208

    John McDonald
    John McDonald May 29, 2016 7:40 AM

      The CoreScanner.exe service is crashing when a Symbol LS2208 scanner is plugged in and a program tries to connect to the CoreScanner service.

      USB Device Type is set to IBM Hand-Held USB on the LS2208
      CoreScanner.exe is version 2.7.0.0

      The same program works fine with an LS4278.
      This has occurred on two different Windows 7 64 bit computers.

       

      The relevant entries from the Event Log are below.

       

      I believe that there was a significant change in firmware / drivers for LS2208 scanners manufactured after 02 Jan 2015. Is there a incompatibility between the drivers for scanners manufactured before the end of 2014 and CoreScanner.exe?


      The scanner was manufactured before this change. Should we be using a different version of CoreScanner.exe?
      Or how should we resolve this problem?

       

      Event Log Entries
      =================

      Faulting application name: CoreScanner.exe, version: 2.7.0.0, time stamp: 0x55def2e6
      Faulting module name: IBMHIDTrans.dll, version: 2.7.0.0, time stamp: 0x55def2cc
      Exception code: 0xc0000005
      Fault offset: 0x000000000001bc50
      Faulting process id: 0x1320
      Faulting application start time: 0x01d1b822d3c524e2
      Faulting application path: C:\Program Files\Motorola Scanner\Common\CoreScanner.exe
      Faulting module path: C:\Program Files\Motorola Scanner\Common\IBMHIDTrans.dll
      Report Id: 3c6bc7f5-2416-11e6-949e-005056c00008

       

       

      Fault bucket , type 0
      Event Name: APPCRASH
      Response: Not available
      Cab Id: 0

       

      Problem signature:
      P1: CoreScanner.exe
      P2: 2.7.0.0
      P3: 55def2e6
      P4: IBMHIDTrans.dll
      P5: 2.7.0.0
      P6: 55def2cc
      P7: c0000005
      P8: 000000000001bc50
      P9:
      P10:

       

      Attached files:
      F:\WINDOWS\Temp\WERE5F1.tmp.appcompat.txt
      F:\WINDOWS\Temp\WERE611.tmp.WERInternalMetadata.xml
      F:\WINDOWS\Temp\WERE612.tmp.hdmp
      F:\WINDOWS\Temp\WERE7E7.tmp.mdmp

       

      These files may be available here:
      C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_CoreScanner.exe_c259b25b1f08384d549af3082bba19d26786168_cab_126be96a

       

      Analysis symbol:
      Rechecking for solution: 0
      Report Id: 3c6bc7f5-2416-11e6-949e-005056c00008
      Report Status: 4