Partial barcode reads using ET1 Scan Module (SE4500-DL)

Hi,

 

We're currently having difficulties using the ET1 Scan Module with our application. It seems like EAN-13 barcodes are being partially read from time to time.

 

We're not manipulating the scanner programmatically (we are not using the Rhoelements API to scan the barcodes); instead, we're using the DataWedge default profile and the "manual" barcode reading is enabled by placing the focus on a textfield.

 

Moving the different profile parameters in DataWedge doesn't seem to alleviate the issue.

 

Our test device is the first model of the ET1, and I think it has the stock software.

 

I was wondering if anyone have faced a similar problem.